Embroidery Production Lead (2nd Shift)

About this role

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Embroidery Production Lead

Quince is hiring an Embroidery Production Lead to build and own our in-house embroidery program from the ground up at our Santa Fe Springs facility. This is a true zero-to-one role — you will select the equipment, source the tooling, write the SOPs, and drive the operation to scale. Your goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over the course of 6 months. You will report to the Operations Manager and partner closely with the Decoration Program Manager to ensure the program launches on time, to standard, and is built to grow.

This is a full-time, fully on-site role based in Santa Fe Springs, CA. The schedule is 2nd shift, Monday through Friday, 3:00 PM to 11:30 PM.

Responsibilities

• Partner with Operations Manager to launch the end-to-end launch of the embroidery program — from blank floor space to production capability within 1 month.

• Responsible for managing performance and attendance of each associate on the decoration team to meet targets established by the Operations Manager.

• Participate in the evaluation and procurement of all equipment and tooling (multi-head machines, hoops, frames, backing, threads).

• Work with the Operations Manager to develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets.

• Own onboarding and training for a team of 15+ operators — bring them to production-ready performance fast. Partner with Operations Manager on the hiring process.

• Partner with Operations Manager to adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months ensuring 99% on time delivery and quality acceptance.

• Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes.

• Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse.

• Work with the Decoration Program Manager to verify new products for feasibility, material compatibility, and logo placement.

• Partner with the Operations Manager on capacity planning, cost targets, and expansion roadmap.

Qualifications

Required:

• 5–8 years in embroidery production; hands-on experience launching a program or facility from scratch strongly preferred.

• Deep knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection.

• Proven track record building SOPs and training large production teams.

• Management experience overseeing a team of 20+ FTEs.

• Familiarity with production tracking tools, WMS, or ERP systems.

• Knowledge of safety protocols and manufacturing best practices.

PHYSICAL REQUIREMENTS:

• Lifting up to 50 pounds

• Standing and walking throughout the entirety of your shift

• Ability to go up and down stairs, use of ladders throughout the day as needed

• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range $80,000 — $92,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without

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