Elan Partner Integration Sr Project Manager

About this role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The Elan Strategy and Integration team within U.S. Bank’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Salesforce) Enablement, API Product Management. In this exciting opportunity you will be an integral part of the Partner Integrations team ensuring our Financial Institutions are successfully set-up to connect to U.S. Bank and their successful implementation of Connectivity Solutions (SSO,APIs, SDKs, File set-ups)  that enhance the cardmember experience that differentiates our B2B partners from their competitors. We are seeking a detail-oriented and client-focused Partner Integration Implementation Manager to lead and coordinate technical onboarding projects between Elan and our partner Financial Institutions partners. In this role, you will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our Elan partners (financial institutions) and their 3rd party digital providers. This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and able to navigate curve balls this is the role for you. Key Responsibilities: • Project Coordination & Execution: • Lead end-to-end implementation of technical integrations including: • Batch file data exchange setup • Single Sign-On (SSO) integrations • Credit card payment API implementations

• Act as the primary point of contact for assigned projects, managing communications between U.S. Bank/Elan, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent). • Maintain accurate and up-to-date project tracking using Salesforce.

• Customer Communication & Relationship Management: • Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule. • Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders. • Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.

• Project Oversight: • Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly. • Coordinate internal and external meetings, document outcomes, and track next steps.

• Stakeholder Alignment & Reporting • Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams. • Facilitate alignment between business goals and technical implementation strategies. • Provide feedback on Partner and 3rd Party Vendor integration readiness

• Technical Documentation & Knowledge Transfer • Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides. • Conduct knowledge transfer sessions with internal support and operations teams post-implementation.

• Post-Implementation Support & Optimization • Monitor integration performance post-launch and coordinate with partners to resolve any issues. • Identify opportunities for optimization and scalability in existing integrations.

• Change Management • Support change management efforts related to new integration processes or tools. • Train internal teams and partners on updated workflows and systems.

• Continuous Improvement • Identify opportunities to improve internal implementation processes and partner experience. • Collaborate with cross-functional teams on process improvement initiatives.

• Risk Management & Compliance • Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity. • Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).

Basic Qualifications:

- Bachelor's degree or equivalent work experience -At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Qualifications:

• client-facing B2B roles, preferably in a technology or financial services environment • Demonstrated ability to manage multiple projects and deadlines simultaneously • Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude • Comfortable managing client and vendor relationships • Clear, confident communicator with strong listening skills • Patient, diplomatic, and solution-oriented • Proactive in follow-up and problem resolution • Technically curious and process-minded • Excellent analytical, problem-solving, organizational skills and attention to detail. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Aptitude for learning new systems, software, and integration methods • Experience initiating or participating in process improvement initiatives • Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.) • Experience with Salesforce or similar CRM/project tracking to

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