EDU GTM Operations Manager

About this role

ABOUT HANDSHAKE

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

- Build a massive, fast-growing business with billions in revenue

ABOUT THE ROLE

Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business.

This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment.

You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis.

- Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting

- Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps

- Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record

- Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs

- Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation

- Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight

- Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation

- Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities

- Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs and executive reporting

- Drive alignment across stakeholders by communicating clearly, surfacing risks early, and escalating blockers when needed

- Build strong, trusted relationships across the EDU GTM organization and broader cross-functional teams

DESIRED CAPABILITIES

- Bachelor’s degree in an analytical field such as Business, Economics, Finance, Mathematics, Statistics, or a related discipline

- 3+ years of experience in a highly analytical or operations-focused role, ideally within Sales Operations, Revenue Operations, Customer Success Operations, or a similar function at a fast-growing company

- Strong Salesforce experience, including hands-on work with reports and dashboards, custom report types, calculated fields, flows or other automation, page layouts, permissions, and overall platform capabilities

- Experience serving as a business-facing Salesforce owner or administrator, with the ability to translate business needs into scalable system and process solutions

- Experience administering or supporting GTM systems and integrations such as Salesforce, Gainsight, MixMax, or similar tools

- Strong experience supporting GTM teams through process improvement, systems management, reporting, and cross-functional project execution

- Advanced proficiency in Excel, with experience in BI and reporting tools such as Looker, Tableau, Hex, or similar platforms considered a plus

- Working knowledge of SQL is a plus, along with the ability to manipulate, analyze, and translate large data sets into actionable insights

- Experience with business analysis, including gathering requirements, documenting current and future state, evaluating solutions, managing change, and communicating recommendations to stakeholders

- Ability to independently manage complex analytical and operational work with a high degree of accuracy and attention to detail

- Strong written and verbal communicatio

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