EdPlus Success Coach

About this role

Job Profile: Student Support Specialist 2 Job Family: Student Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description:

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Success Coach opportunity below!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here !

We’re seeking a driven, people-oriented EdPlus Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, all while adhering to established guidelines.

Essential Duties: • Serves as the main point of contact for ASU Online students as they progress through their degree program.

• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.

• Coaches students to develop a plan to achieve their academic and career goals.

• Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment.

• Works to build student knowledge, skills, attitudes, and beliefs that support success.

• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.

• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.

• Monitors student engagement via dashboards and implements interventions as prescribed.

• Utilizes resources and critical thinking skills to solve problems, quickly make decisions, and provides the best experience to ASU Online students. 

• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.

• Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications: • Evidence of a bachelor’s degree or higher in a related field.

• Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education.

• Evidence of effective and persuasive communication and presentation skills.

• Demonstrated experience with online programs and students in a higher education environment.

• Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with various populations.

• Demonstrated experience using Salesforce, MS Office and Google Suite.

• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.

• Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information.

NOTE: Please answer the following questions in your cover letter: • Do you have evidence of a Bachelor’s degree or higher in a related field?

• Do you have experience providing direct support, coaching, advising, or customer service to students or clients in a high-volume environment using multiple communication channels (such as phone, email, text, or chat)?

Salary & Benefits: $51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options. • Healthcare

• Financial Security

• Retirement

• Family Resources

• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)

• Discounts

Working Environment : ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving probl

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