Early Career Consult Program – Network Support Associate

About this role

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role Your Role  

As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining , troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.  

What You Will Do  

• Monitor and manage network performance, availability, and operational health.  

• Troubleshoot network connectivity, performance, routing, switching, and configuration issues.  

• Support the installation, configuration, and maintenance of network hardware and software.  

• Execute routine network changes and participate in change management and review processes.  

• Maintain and support secure network connectivity, including VPN and WAN technologies.  

• Investigate network incidents, perform root-cause analysis, and implement corrective actions.  

• Gather diagnostic information and escalate complex issues to senior engineering teams when needed.  

• Support network-security policies and help identify and address security risks and vulnerabilities.  

• Document network configurations, troubleshooting activities, operating procedures, and recurring issues.  

• Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.  

• Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.  

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination  to align with their respective COVID-19  vaccination  policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are Who Your Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills  

• Foundational experience supporting enterprise network environments with routing and switching technologies.  

• Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.  

• Ability to monitor and manage network availability, performance, and capacity.  

• Experience troubleshooting network performance, connectivity, and configuration issues.  

• Familiarity with WAN technologies, VPNs, and secure network connectivity.  

• Understanding of network security concepts, risks, and vulnerabilities.  

• Ability to install, configure, and support network devices and infrastructure components.  

• Foundational experience handling network incidents, service requests, and operational support activities.  

• Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.  

• Experience documenting configurations, procedures, and troubleshooting activities.  

• Strong communication and customer support skills.  

• CCNP certification or equivalent networking knowledge.  

• Familiarity with ITIL processes and operational best practices.  

Preferred Skills  

• Experience with BGP and advanced routing technologies.  

• Experience with Software Defined Networking (SDN), including Cisco ACI.  

• Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.  

• Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.  

• Experience with network automation tools such as Ansible.  

• Experience supporting large-scale, multi-vendor enterprise environments.  

• Exposure to network engineering, infrastructure modernization, or cloud networking initiatives.  

The base compensation range for the position in the U.S. is $ 55,200, to, $99,240, based on a full-time schedule reflects the minimum and maximum target compensation Kyndryl, in good faith, believes it may pay for the role at the time of this posting.   

Your actual compensation may vary depending on multiple factors legally permitted in the applicable jurisdiction , including, but not limited to, geography, relevant job-related skills, education and experience, certification and licenses, internal pay equity, and market and business consideration. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.  

There is a different applicable compensation range for the following work locations:  

California (San Francisco Bay Area ): $66,240, to, $119,040,    

California (All Other ): $60,720, to, $109,200,    

Colorado: $55,200, to, $99,240,    

Massachusetts/ Virginia: $55,200, to, $109,200,    

New York City: $66,240, to, $119,040,    

Washington: $60,720, to, $109,200,    

Washington DC: $60,720, to, $109,200,    

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off .  Note: If this is a sales commission eligibl

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