E-Commerce Graphic Designer

About this role

Job Description Summary: The E-commerce Content & Operations Specialist is responsible for the visual content and day-to-day operations of the company's B2B e-commerce platform. This role combines hands-on visual content production — banners, videos, and marketing assets — with e-commerce operations support such as promotion setup, product launch coordination, and cross-functional collaboration.

The position ensures the platform's overall look & feel stays aligned with brand and company identity, while new products, promotions, and campaigns go live accurately and on time. The ideal candidate uses AI tools to work smarter — producing visual content faster and handling operational tasks more efficiently. The Specialist reports to the E-commerce Planning Manager and supports the needs of the Sales & Operations Management Department.

Job Description: Key Responsibilities

A. Visual Content Creation & Design (Core) • Create and manage online visual contents — website banners, infographics, GIF assets, and short-form promotional videos

• Create and maintain Product Detail Page (PDP) contents design and image updates

• Produce marketing and campaign contents in alignment with brand/company identity and business strategy

• Leverage AI-based tools (e.g., Adobe Firefly, generative image/video tools) to accelerate asset creation, ideation, and iteration while maintaining brand quality

• Develop and maintain guidelines for how visual assets are displayed and used across the platform

• Research trends and build mood boards to strengthen content strategy

B. Promotion Setup & Campaign Operations • Set up and configure on-site promotions, banners, and campaign content on the B2B platform

• Coordinate promotion timing, accuracy, and display with Marketing and Sales stakeholders

• QA promotional content, pricing, and display prior to go-live to prevent customer-facing errors

C. Product Launch Support • Support new product launches by ensuring listings, category pages, and promotional content are accurate, clear, and ready on time

• Maintain product pages and improve how products are presented on the platform

• Coordinate launch timelines and required assets across contributing teams

D. Cross-Functional Coordination & Process • Act as the connector across Marketing, Sales, IT, Operations, and Design to keep projects aligned on priorities and timelines, driving tasks through to completion

• Apply AI tools to streamline operations — e.g., AI-assisted copy/content drafting, QA support, and workflow automation — to improve speed and accuracy of repetitive tasks

• Document operational files and requirements, and help build simple, repeatable processes that scale

• Support UX/UI testing and A/B experiments to improve the customer experience

E. Platform Content Management & Other Duties • Organize and maintain website contents

• Support other department-related duties and ad-hoc tasks as needed

Knowledge, Skills & Abilities (KSA)

Ideal Candidate: We are especially interested in candidates who use AI to work smarter — whether creating visual content faster with generative AI tools, or handling operations more efficiently through AI-assisted workflows. Demonstrated ability or hands-on experience here is a strong differentiator. Must-Haves • High proficiency in Adobe Illustrator and Photoshop; video creation/editing capability (e.g., Premiere Pro or After Effects)

• Strong attention to detail and time management skills in a high-volume, time-sensitive environment

• Ability to manage and coordinate multiple concurrent requests and shifting priorities, delivering high-quality outcomes from start to finish

• Strong, clear communication and cross-functional collaboration skills

• Ability to work independently while following overall management strategy, with full ownership of responsibilities

Preferred / Nice-to-Haves • AI for content creation: hands-on experience using AI/generative tools for visual content (e.g., Adobe Firefly, Midjourney, generative image/video, AI upscaling/retouching)

• AI for operations: experience applying AI to improve efficiency (e.g., AI-assisted copywriting, prompt-based tools, workflow/QA automation)

• Experience with e-commerce platforms (e.g., Magento, Odoo) and catalog/content management

• Familiarity with promotion setup, product listing, or B2B commerce workflows

• Basic comfort with spreadsheets/data and dashboard reading (e.g., GA4, Looker Studio) or a genuine willingness to learn

• Some exposure to A/B testing, conversion optimization (CRO), or UI/UX basics

• Proficiency with MS Excel / Word / PowerPoint

Attitude & Attributes • Professionally passionate, with a positive attitude and readiness to embrace the Kiss Culture environment

• Curious about new tools and technologies, with a willingness to experiment and adopt AI to improve day-to-day work

Benefits • Premium Medical Insurance Coverage

• 401(k) Savings Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.) • Annual Bonus Plan

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Fridays

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

• Commuter Support (Shuttle Bus Program and EZPass Support)

• Vehicle Perks

Qualification(s): Education(s): Bachelor of Arts (B.A)

Work Experience: Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s): Graphic Design, Planning Process, UI/UX Design

Language(s): English, Korean

Certification(s): Not Applicable

The anticipated compensation range is 22.75 - 44.50 USD Hourly Actual comp

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