District Success Manager, Southeast

About this role

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role.

Come join a team that is passionate about shaping the future of education! We’re a growing team of 200+, with our headquarters located in Mountain View, CA. Our team is distributed and this job can be done remotely from the Eastern time zone, specifically the Southeast. This role will require roughly 30% travel.

WHAT YOU'LL DO

School District Implementation Support:

• Manage school district implementations with thoughtful leadership and guidance

• Deeply understand how to effectively implement Khan Academy Districts, Khan Academy’s interim assessments, Khan Academy Kids, and Khan Academy Kids Pre-K assessment and communicate this knowledge in the support provided to school district administrators and educators

• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy

• Support districts implementation through the entire school year including renewal of the district contract

• Undertake analysis of school district data to understand how best to support implementation and prepare for district implementation collaboration

• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content

• Drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.

Documentation and continuous learning

• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement

• Use internal tools with fidelity & identify opportunities to improve usage over time

• Consistently represent an in-depth perspective of educator & student needs throughout the company

WHAT YOU BRING

• 2+ years of experience as a school administrator

• 4+ years of classroom teaching experience

• 2+ years of customer success, account management, or education-focused customer support experience

• Strong problem-solving skills and creative thinking to help district partners find ideal solutions

• Deep understanding of teachers and school districts and a clear passion for education

• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations

• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently

• Strong data analysis skills that include creating visuals and using data to tell a story

• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."

• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

YOU WOULD BE A GREAT FIT IF YOU HAVE

• Experience using Khan Academy in the classroom with students

• Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators

• Experience developing and analyzing qualitative and qua

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