Distribution Support Specialist II

About this role

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

S ummary:   

The   Distribution   Support team serves to provide excellent service to   Distribution   personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs))   regarding   one or more disciplines (life, personal, ag & commercial). The   Distribution   Support Specialist II contr ibutes   a hig h level   of service to one or more lines of business (life, personal, ag & commercial).  

Employees in this role   are required to   accurately record all hours worked and   submit   timesheets   in accordance with   company policy. Overtime may be assigned as business needs   dictate , and employees are expected to work overtime when   required .  

This is a 100%   in -o f f ice position. Candidates must be able to work on-site at a designated company o f f ice during standard business hours.    

Essential  Responsibilities :  

• Answers telephone calls promptly providing solutions to the caller’s questions.  

• Answers e-mails promptly providing solutions to the writer’s questions.  

• Documents   content o f   calls and e-mails.  

• Contacts   new interns/agents/MLGAs to con f irm set-up and   f amiliarize with resources.  

• Participates in project teams   f or assigned system development, enhancement,   testing   and training.  

• Assists   with   training o f   new team members.  

Quali f ications / Experience Required:  

• High school diploma.  

• Minimum o f   two years o f   customer service experience   required .  

• Supervisory/management experience   not   applicable.  

• Knowledge o f   insurance   required ; in-dept h knowle dge o f   lines o f   business   f or at least one discipline (li f e, personal or commercial).  

Pre f erred Quali f ications:  

• Associate degree or equivalent work experience.   

• Insurance operating systems experience; in-depth knowledge o f   operating systems.  

• Insurance designation

Salary range is $37638 - $57000

PLEASE NOTE:  Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. 

Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.

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