Dispatcher

About this role

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES  Dispatching/Paperwork • Provides consistent support by dispatching resources to meet the needs of client families • Receives first call information and initiates the resources required for dispatch • Processes removal paperwork • Assists with recording keeping of embalming documentation as required • Ensures that vehicles and associates are dispatched in accordance with company standards.  Dispatch services may include:

• Removals • Visitations • Transfers of casketed decedent and/or remains to final dispositions • Decedent memorial services

Scheduling • Schedules activities for both the internal staff as well as market locations • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

• Removals • Visitations • Transfers of casketed decedent and/or remains to final dispositions • Decedent memorial services

• Maintains in-house scheduling of location resources • Schedules sufficient resources to meet market commitments

Customer Service • Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well • Builds and maintains strong relationships by promoting a team atmosphere • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding • Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific) • Takes and places orders for necessary supplies • Manages  inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required • Order additional general supplies at the direction of the location management. • Performs other duties as directed by management

MINIMUM REQUIREMENTS Education • High school diploma or GED equivalent

Licenses • Current valid driver’s license may be required

Experience • Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities • Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs • Ability to resolve issues in accordance with company goals and objectives • Excellent communication skills and interpersonal skills • Ability to prioritize and organize effectively with a keen sense to detail • Ability to work in a fast paced, high pressure environment • Ability to multi-task using multiple software programs simultaneously • Ability to communicate with associates, customers, supplies in person or by phone • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn • Good driving record

Postal Code: 07083

Category (Portal Searching): Operations

Job Location: US-NJ - Union

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