Disaster Workforce Engagement Program Manager

About this role

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW As a Disaster Workforce Engagement Manager, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. Primary responsibilities include building, sustaining, and energizing the volunteer workforce to create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters.  Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment.

WHERE YOUR CAREER IS A FORCE FOR GOOD  Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming as well as ensure disaster cycle services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically, to meet the urgent, disaster-caused needs of our clients, with a focus on frontline communities.

Support the Program: Assist with the successful implementation of either specific disaster cycle services program activities, or a specific disaster cycle services function within an assigned geographic area.

Mission Capacity Building: Engage disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.

Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.

Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response to local home fires or support specific function tasks within assigned geographic area.

Know Your Communities: Act as the local point of contact for partners and communities. Partner with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.

Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.

WHAT YOU NEED TO SUCCEED • Bachelor's degree required, or equivalent combination of education and related experience required. • Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service. • Travel: Travel may be required. For positions applicable to Disaster Services, deployment to disaster operations outside the assigned region is required.  • A current valid driver's license and good driving record is required

SKILLS AND ABILITIES: • Ability to coordinate staff and volunteer activities. • Excellent interpersonal, verbal, and written communication skills. • Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. • Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. • Ability to work outside of regular duty hours including nights and weekends.  

RESIDENCY REQUIREMENTS • Chapter-based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.  • Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers. 

What Will Give You a Competitive Edge (Preferred Qualificati

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