Director, Technical Program Management

About this role

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com .

Why this role exists

BitGo's product is the foundation of the crypto industry globally. Our products and services are used by a breadth of client types worldwide: exchanges, banks, fintechs, asset managers, protocols, corporates, and governments. Much of the industry's infrastructure ultimately runs on or intersects with our platform. Delivery at that scale, across that many client types and jurisdictions, is executed by single-threaded PM owners. The individual workstreams are owned. What is not owned is the connective tissue between them: delivery operating rhythm, cross-team dependencies, regulatory submission pipelines, audit-driven remediation programs, etc that cut across product, engineering, compliance, legal, and finance.

You will join as the first program manager for R&D and build the Technical Program Management function from scratch within your first year. This is not a process-improvement role. It is an execution-risk role at a public company where missed delivery on regulated commitments has audit, examiner, and investor consequences.

What you will own

Timely and predictable delivery of product. This is the mandate everything else serves. You own delivery integrity across the product portfolio: dates that mean something, cross-team and cross-entity programs (acquisition integrations, legal-entity restructurings, partner and vendor migrations) executed end-to-end, and early escalation the moment a plan and a commitment diverge. When BitGo says something ships, it ships.

Building trust between product and our regulatory, compliance, legal, finance, and audit partners. Run the programs where product delivery and control exposure intersect: new-product regulatory review pipelines with fixed examiner deadlines, remediation of audit findings where the fix is a product build, and delivery against commitments made to regulators. These partner teams need to trust that product's plans are real and product needs to trust that review clocks are predictable; you are the person who makes both true, and who forces conflicts between remediation timelines and exposure windows into explicit decisions rather than letting them ride.

Portfolio dependency and capacity integrity. Maintain the single source of truth for where resources are allocated, which programs must land when, and what is at risk. Surface contradictions, such as committed goals with unstaffed critical-path dependencies, duplicate ownership, or cross-team dependencies that live in nobody's plan, before they surface as quarter-end misses. Build a credible picture of keep-the-lights-on load so real capacity is known, not guessed.

Portfolio dependency and capacity integrity. Maintain the single source of truth for where resources are allocated, which programs must land when, and what is at risk. Surface contradictions — committed goals with unstaffed critical-path dependencies, duplicate ownership, cross-team dependencies that live in nobody's plan — before they surface as quarter-end misses. Build a credible picture of keep-the-lights-on load so real capacity is known, not guessed.

The product operating rhythm. Run the execution-review cadence for the product org: initiative status that is current and honest, launch readiness that commercial can sell against, and a working blocker-escalation path with SLAs. You make status cheap to produce and impossible to fudge.

The TPM team. You start as the first program manager for R&D, hands-on, running the highest-exposure programs yourself, and build out the function within a year, hiring 1–2 TPMs against proven need. Set the bar for what program management means here: outcome-accountable, technically fluent, and light-touch on teams that are already delivering.

What success looks like in the first two quarters

• Every regulated-delivery program has a dated plan reconciled against its external deadline, with gaps escalated in writing. There should be no compliance commitment tracked in a spreadsheet nobody owns.

• Committed goals and staffing are reconciled: zero commitments with unstaffed critical-path dependencies that leadership hasn't explicitly accepted.

• One integration or entity program demonstrably run end-to-end through your operating model.

• Product leads report the coordination overhead went down , not up. If the org experiences TPM as a reporting tax, the function has failed regardless of the dashboards.

Who you will partner with

• Product managers , who keep outcome accountability and decide what to build. You take the cross-team coordination load off their plate and bring escalation muscle when a blocker sits in another org.

• Engineering leadership , who own technical decisions, estimates, and delivery. You provide program-level sequencing and a single dependency view across teams, operating by partnership rather than positional authority.

• Compliance, legal, and risk , who own regulatory judgment. You build the delivery machine around that judgment — submission pipelines, review-clock tracking, and remediation plans mapped to the audit calendar.

• Commercial leadership , who own revenue and client commitments. You give them launch dates they can sell against and a real intake path when deal-driven commi

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