Director, Standards Solutions (Washington, D.C.)

About this role

This is a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the U.K., Brazil, Pennsylvania, or New York at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, São Paulo, Philadelphia, or New York City. Please visit our Careers page to review all opportunities and submit your application for the role(s) that best fit your location and work authorization.

About the Team

The Standards Solutions function translates B Lab's standards into practical pathways for business action and impact. Through certification, B Impact, and a growing portfolio of standards-based products and services, it enables businesses to understand, implement, demonstrate and continuously improve against B Lab's standards while safeguarding the credibility, integrity and financial sustainability of the certification system. The function provides business leadership for B Corps Certification and B Impact as the primary platform through which businesses engage with B Lab's standards. Working closely with Product and Technology, it shapes the business requirements that ensure B Impact supports certification, continuous improvement and future standards-based solutions, becoming the digital foundation of B Lab's impact ecosystem. Working across Standards Development, Product, Customer Experience and Growth, the function creates integrated, customer-centred pathways that are accessible, scalable and efficient. It balances customer experience, commercial sustainability, operational excellence and standards integrity to expand adoption while maintaining the rigour and trust that underpin B Lab's standards. The function also develops complementary products, services and strategic partnerships that extend the reach of B Lab's standards and help businesses continuously improve their impact over time. In doing so, it plays a central role in advancing B Lab's mission by converting ambitious standards into measurable business action, continuous improvement and positive impact at scale. The function succeeds when businesses can confidently adopt and continuously improve against B Lab's standards through trusted, scalable experiences that deliver stronger customer outcomes, operational excellence, sustainable growth and greater positive impact.

About the Opportunity

B Lab is seeking a Standards Solutions Director to lead one of the organisation's most strategically important business verticals, responsible for scaling the adoption of B Lab's standards through certification, B Impact, and a growing portfolio of standards-based products and services. The role provides business leadership for B Impact as the primary platform through which businesses engage with B Lab's standards, working closely with Product and Technology to shape its evolution as the digital foundation of B Lab's impact ecosystem. The role is accountable for the commercial, operational and strategic performance of the Standards Solutions portfolio, including growing certification and recertification, expanding standards-based products and services, improving delivery efficiency, and safeguarding the credibility, integrity and long-term sustainability of B Lab's standards and certification system. The successful candidate will combine deep expertise in certification, standards, assurance or compliance with strong commercial, operational and customer leadership. They will be an entrepreneurial and strategic leader with a proven track record of scaling complex, customer-centred businesses, products or SaaS-enabled services while balancing growth, operational excellence and mission.

Core Responsibilities

Standards Adoption Strategy [30%]

• Develop and lead the strategy for scaling adoption of B Lab's standards through certification, B Impact, and a growing portfolio of standards-based products and services.

• Define the strategic direction for B Impact as the primary platform through which organisations engage with B Lab's standards, working closely with Product and Technology to shape business priorities and customer value.

• Identify opportunities to expand standards adoption across customer segments, markets, products, services, and strategic partnerships.

• Translate B Lab's standards into practical, scalable pathways that enable organisations to understand, implement, demonstrate, and continuously improve against the standards.

• Balance customer accessibility, commercial sustainability, operational efficiency, and standards integrity across the Certification & Standards Solutions portfolio.

• Partner with Standards Development, Growth, Product, Technology, and Customer Experience to ensure certification, B Impact, and standards-based solutions evolve as a coherent, integrated ecosystem that advances B Lab's mission.

Certification & Improvement Journey [30%]

• Lead the end-to-end certification and improvement journey across certification, recertification and standards-adjacent services.

• Improve customer progression, completion rates, adoption and readiness across the journey.

• Ensure delivery models are clear, consistent and customer-centred while maintaining standards integrity.

• Partner with Customer Experience to reduce friction, improve guidance and increase customer confidence.

• Ensure certification and improvement pathways support continuous improvement rather than one-off compliance.

Business Performance & Operational Excellence [20%]

• Own the commercial, operational and financial performance of the Standards Solutions vertical, ensuring sustainable growth, delivery excellence and standards integrity.

• Develop scalable operating models supported by automation, standardised processes, data and clear performance metrics to improve efficiency, quality and customer outcomes.

• Drive improvements in throughput, service quality, customer resp

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