Director, Project Management - Mortgage Servicing System Transformation & Conversion

About this role

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY:

As the Director, Project Management – Servicing System Transformation & Conversion, you will lead enterprise-wide mortgage servicing transformation initiatives from strategy through implementation. You will serve as the executive program leader responsible for delivering complex servicing platform conversions while establishing governance, managing executive communications, facilitating Steering Committee decisions, resolving cross-functional conflicts, and ensuring organizational readiness across the enterprise.

DESCRIPTION: Essential Functions, Duties, and Responsibilities

Enterprise Transformation • Lead enterprise mortgage servicing platform conversion program from initiation through post-production stabilization. • Develop and maintain integrated program plans, executive roadmaps, milestones, dependencies, and critical path activities. • Drive enterprise-wide alignment across Operations, Servicing, Technology, Risk, Compliance, Finance, Legal, Customer Experience, and Vendor organizations. • Ensure successful execution of complex, multi-year transformation initiatives.

Executive Leadership & Communications • Serve as the primary executive liaison for servicing conversion programs. • Prepare executive-level presentations, recommendations, and decision materials. • Present program health, risks, financial impacts, and key decisions to executive leadership. • Lead Executive Steering Committee meetings. • Facilitate governance forums with senior executives. • Provide concise executive communications appropriate for C-suite audiences. • Escalate issues requiring executive decisions with clear recommendations.

Program Governance • Establish and manage enterprise program governance. • Lead Steering Committee meetings and Executive Program Reviews. • Maintain RAID logs, decision logs, executive dashboards, and integrated program plans. • Drive accountability across business and technology workstreams. • Ensure adherence to enterprise PMO standards and governance practices. • Track program financials, scope changes, executive decisions, and strategic milestones.

Stakeholder Management & Conflict Resolution • Build strong partnerships across executive leadership and business and technology organizations. • Facilitate alignment among stakeholders with competing priorities. • Lead conflict resolution discussions to remove organizational barriers. • Influence decisions without direct authority. • Drive consensus across Operations, Technology, Vendors, and Executive Leadership. • Manage vendor relationships and executive escalations.

Mortgage Servicing Conversion Leadership • Lead all phases of servicing platform implementation including: • Discovery • Current State Assessment • Future State Design • Business Requirements • Data Conversion • Integration Planning • Operational Readiness • User Acceptance Testing • Cutover Planning • Production Stabilization

• Coordinate business readiness across servicing departments. • Ensure operational impacts are identified and mitigated. • Partner with vendors throughout implementation activities.

Risk & Decision Management • Identify enterprise program risks and dependencies. • Drive mitigation planning across workstreams. • Escalate strategic issues requiring executive decisions. • Manage enterprise RAID logs. • Facilitate executive decision-making through structured governance. • Monitor organizational readiness and adoption risks.

Change Management & Business Readiness • Lead enterprise readiness planning. • Coordinate communications across impacted organizations. • Ensure training, documentation, operational procedures, and business processes are prepared prior to implementation. • Support successful organizational adoption and transition to future-state operations.

Qualifications and Education Requirements: • Bachelor’s degree preferred. • PMP certification preferred. • 10+ years of mortgage banking experience. • 7+ years leading enterprise transformation or strategic programs. • Deep knowledge of mortgage servicing operations. • Prior experience leading large-scale mortgage servicing system conversions. • Experience implementing servicing platforms or major enterprise technology transformations. • Experience supporting executive leadership and Board-level governance. • Experience leading enterprise PMO governance practices. • Experience managing cross-functional enterprise programs exceeding $10M preferred. • Demonstrated ability to lead highly visible enterprise programs through executive governance, influence without direct authority, resolve cross-functional conflicts, and successfully navigate competing priorities across Operations, Technology, Finance, Risk, and Executive Leadership.

​ Skills, Abilities, and Knowledge: • Extensive mortgage servicing industry expertise. • Proven experience leading servicing platform conversions. • Strong executive presence with the ability to influence senior leadership. • Exceptional written and verbal communication skills. • Experience presenting to C-suite executives and Steering Committees. • Strong facilitation and conflict resolution skills. • Ability to manage competing priorities across multiple organizations. • Experience developing executive dashboards and governance reporting. • Strong risk management and issue resolution capabilities. • Expe

Similar jobs

• Director, Project Management - Transformation & Execution — Regal Rexnord · Remote
• Head of Technical Program Management - Banking — Mercury · Remote
• Senior Project Manager – Finance Transformation — McKesson · Richmond, VA, USA - 9954 Mayland Drive (G100)
• Senior Project Manager (Transformation) — Aperiasolutions · New York, New York, United States
• Director, Financial Systems & Transformation — Flex · New York, NY; San Francisco, CA
• Director, Finance Transformation — Kayak · Norwalk Office
• Director, Finance Transformation — Accordion · Chicago; Dallas; New York; San Francisco
• Director, Finance Transformation — Biibhr · Cambridge, MA