Director, Program Management

About this role

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY The Director of Program Management (DPM) leads the strategic planning and integrated delivery of programs across Advantage Solutions — Greystar's platform of value-added property management products and services. The DPM is responsible for translating enterprise strategy into executable program roadmaps, working with product managers and cross-functional delivery teams, and embedding scalable governance frameworks that drive measurable business outcomes. The DPM serves as a key strategic partner to senior leadership, ensuring that Advantage Solutions' programs are prioritized, staffed, and executed in alignment with Greystar's operational and financial objectives. JOB DESCRIPTION KEY RESPONSIBILITIES: • Defines and drives the strategic program roadmap for Advantage Solutions, ensuring all initiatives are aligned with enterprise priorities, business objectives, and measurable value targets. • Oversees a portfolio of complex, cross-functional programs — each comprised of multiple interdependent projects — and ensures consistent governance, milestone delivery, and stakeholder alignment across the full program lifecycle. • Establishes and maintains program management standards, governance frameworks, and delivery methodologies (including Agile, Waterfall, and hybrid approaches) to drive execution consistency and organizational maturity. • Partners with executive leadership and Senior Directors across Advantage Solutions to define transformation strategy, prioritize multi-year program initiatives, and align cross-functional resources to shared business outcomes. • Designs and operates a Program Management Center of Excellence (CoE), providing methodologies, tools, templates, and enablement resources that raise delivery capability across the organization. • Develops and maintains executive-level program reporting, including portfolio status dashboards, risk registers, KPI tracking, and benefit realization summaries for Advantage Solutions leadership and Greystar's Office of the CEO. • Identifies, assesses, and proactively resolves program risks, interdependencies, and resource conflicts across the Advantage Solutions portfolio, escalating critical issues with clear mitigation plans. • Leads post-merger integration (PMI) and business transformation programs as required, ensuring operating model alignment, governance structure, and execution priorities are met within defined synergy and value targets. • Drives the design and implementation of workflow automation and AI-enabled process improvements to increase delivery velocity, reduce operational complexity, and improve scalability across Advantage Solutions programs. • Partners with leaders across Resident Experience, Loyalty, Receivables, Screening, Insurance, Procurement, Supplier Support and Energy & Sustainability to forecast program demand, sequence initiatives, and manage resource capacity. • Leads business case development and value realization tracking for strategic programs, including cost savings quantification, revenue growth attribution, and efficiency improvement metrics. • Deep dives into escalated program issues and delivery failures to formulate root cause analyses and creative solutions that restore program health and confidence with stakeholders. • Provides leadership, mentorship, and professional development to a team of project managers, ensuring compliance with established governance protocols, delivery standards, and best practices. • Develops and executes continuous improvement plans for the program management discipline, including introduction of new frameworks, tools, and certifications (e.g., PMP, Lean Six Sigma). • Supervises and develops team members (if applicable) through interviewing, hiring, onboarding, and performance management in accordance with Greystar's Company Pillars, policies, values, and business practices. • Ability to cope with job-related stress including deadlines, executive stakeholder interactions, multi-tasking, and high work volumes. • Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary. • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility. • Identifies areas for improvement and offers suggestions to improve efficiency and productivity. • Keeps abreast of current changes in technology, program delivery practices, and industry standards by attending training, conducting research, and applying knowledge to areas of responsibility.

BASIC KNOWLEDGE & QUALIFICATIONS: • Bachelor's Degree in Business Administration, Management, Computer Science, Engineering, or equivalent experience. MBA or advanced degree preferred. • 10+ years of progressive experience in program management, portfolio management, or enterprise transformation leadership. • PMI – PMP Certification is strongly preferred. • Lean Six Sigma Green

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