Director, Product Marketing

About this role

ABOUT CARDLESS

Cardless is a Series C consumer fintech that uses AI to make it easy for the world's largest brands to build credit cards into their ecosystems. Think Shopify, but for credit cards. Brands use Cardless to configure, launch, and grow credit card programs that delight their customers and strengthen their core business.

Customers include Coinbase, Bilt Rewards, Alibaba, Qatar Airways, and LATAM Airlines. Cardless powers cards on all three major networks (Visa, Mastercard, and American Express) and uses agentic servicing to operate at a fraction of the headcount and cost that traditional card issuers require.

The company has scaled from $10 million to $150 million in run rate revenue in the past 12 months. Cardless raised a $60 million Series C led by Spark Capital in September 2025, bringing total funding past $170 million. The team is past 70 people and scaling toward profitability by year-end 2026.

ABOUT THE ROLE

Cardless operates at the intersection of financial infrastructure, brand partnerships, and capital markets — and the distance between what the market thinks of Cardless and what we actually do is where growth either accelerates or stalls. This role exists to close that gap.

Cardless is hiring its first product marketing hire — a senior, hands-on PMM who will define how we talk about ourselves in the market and build the narrative our business team uses to land our newest customers. This is a hybrid role by design: you'll own brand narrative and positioning (including our website), have the freedom to start investing in blogging, social channels, and other forms of thought leadership, and you'll own our sales collateral (decks, one-pagers, case studies, battlecards). Those two things should come from the same person and the same story, especially at this stage.

We're a B2B2C business: we sell to enterprise partners (brands, banks, or programs), and those partners in turn put a card in front of their own consumers. You'll need to be comfortable positioning for both audiences — the enterprise buyer evaluating a platform, and the eventual cardholder experience that buyer is signing up for.

You won't be doing this alone on execution — we'll support you with contract design/web resources for production work — but you own the strategy, the words, and the through-line from website to sales deck.

WHAT YOU WILL DO

Define Market Positioning

- Define and continually sharpen how Cardless is positioned against competitors and alternatives (in-house programs, legacy processors, other co-brand platforms) — not a static one-pager, but a narrative you keep pressure-testing against the market.

- Translate that positioning into language that works for two audiences at once: the enterprise partner evaluating a platform, and the consumer who eventually carries the card.

- Track competitors and adjacent players — what they claim, what they actually ship, and where Cardless has a genuine edge — and keep leadership current on it.

- Bring an outside-in view into internal roadmap conversations, grounded in what's actually resonating — or not — with partners and prospects.

Own the Website and Brand Narrative

- Own content strategy, structure, and copy for cardless.com http://cardless.com, keeping it current with new launches, partnerships, and proof points.

- Direct design and engineering resources to execute changes — you set the narrative and the bar, you don't need to build the page yourself.

- Make sure every public-facing surface — website, decks, one-pagers — tells the same consistent story, instead of three different versions of what Cardless does.

- Treat the website as a living asset, not a one-time project — revisit and rewrite it as the product and market change, not once a year.

Build the Sales Toolkit

- Build and maintain the core sales collateral — pitch decks, one-pagers, case studies, competitive battlecards, RFP boilerplate — that the Business team actually uses in real conversations.

- Work in tight partnership with Business leadership to learn what's winning and losing deals, and rebuild collateral accordingly rather than treating it as finished once it ships.

- Turn live partner wins — Coinbase, Bilt, and whoever's next — into case studies and proof points that make the next pitch more credible.

- Make sure collateral reflects what Cardless actually does and where it's going, not what shipped two product cycles ago.

Drive Launches and External Content

- Plan and execute go-to-market for new products, features, and brand partnerships — including press, content, and equipping sales to sell it.

- Drive external content that reinforces positioning: blog posts, case studies, LinkedIn messaging, and work with our PR lead on speaking opportunities as they arise.

- Prioritize and sequence launches so the market hears about the right things at the right time, rather than everything landing at once or nothing landing at all.

- Direct contract designers and agencies on graphics and creative assets — setting direction and holding the quality bar, without needing to be the one designing.

WHAT WE ARE LOOKING FOR

Experience

- 5–8+ years in product marketing, with real ownership of positioning and messaging at a B2B or B2B2C company. Fintech, payments, or card issuing experience is a strong plus.

- A track record of owning both a company website and the sales collateral built from the same narrative — not just one or the other.

- Strong writer who can translate a complex financial/technical product into a clear story for enterprise buyers, and a separate but consistent story for consumer-facing card marketing.

- A builder, not just a strategist — this is a hands-on IC role at a company with no existing PMM function. You'll write the deck yourself, not just brief someone to.

- Experience working directly and iteratively with sales/partnerships teams — collateral gets built and rebuilt based on what happens in real deals.

-

Similar jobs

• Director, Product Marketing — 1password · Remote
• Director, Product Marketing — Brex · Remote
• Director, Product Marketing — Brex · Remote
• Director, Product Marketing — Vestwell · New York, NY
• Director, Product Marketing — Triplelift · New York, New York, United States
• Director, Product Marketing — Seekout · Hybrid / Bellevue, WA
• Director, Product Marketing — Legora · New York City
• Director, Product Marketing Management — Storable · United States