Director, People Operations Excellence

About this role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities  

• Define and drive the People Operations Excellence strategy and roadmap aligned to HR and business priorities  

• Design, implement, and   facilitate   cross-functional governance for prioritization and decision-making on service, process, and system changes, with decision rights clearly aligned to Global Process Owners, Solution Experts, HR Technology, and People Services  

• Govern and prioritize a global portfolio of continuous improvement initiatives, ensuring clear ownership and execution accountability within Global People Operations and relevant functional teams  

• Establish and enable a structured continuous improvement approach across People Operations  

• Define   the framework for integrating   business process insights and   service feedback   to   inform   prioritization   of improvements, in close partnership with service experience leads  

• Educate and support global process owners and solution experts with process improvement   expertise   (process mapping, redesign, benchmarking)  

• Apply a data-driven approach to benchmark and improve efficiency and effectiveness across regions  

• Identif y   and advanc e opportunities for automation, AI enablement, simplification, and innovation in partnership with HR Technology and COE  

Qualifications:  

• Bachelor’s degree in HR, Business, Operations, or a related field; advanced degree preferred  

• +10–15 years of experience in HR Operations, shared services, transformation, or operational excellence, including leadership roles in complex, global environments  

• Proven   track record   of leading global continuous or transformation initiatives, delivering measurable business impact at scale  

• Experience working in or with global People Services / HR shared services organizations  

• Demonstrated ability to   operate   at Director level, influencing senior stakeholders across HR and relevant other functions, business as relevant  

• Strategic & functional   expertise :  

• Strong   expertise   in process optimization   and global standardization across HR services  

• Governance models and decision frameworks  

• Change management and cross-functional coordination  

• Portfolio or program management (lightweight, business-focused)  

• Strong capability to translate strategy into structured execution frameworks and measurable outcomes  

• Strong analytical capability, with experience using data and insights to drive decision-making and prioritize improvements  

• Proven ability to   identify   and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams  

• E xcellent stakeholder management and facilitation skills at senior levels  

• Ab ility to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs  

• Experience with HR platforms (e.g., Workday) and case management environments preferred  

• Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma), with focus on scalability and business impact (not only technical application)  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.  

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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