Director People Experience & Operations

About this role

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com http://Delinea.com, LinkedIn https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelinea%2F&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186877399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b1LCPIWSjxvblUYLlabUnRZ43S8rcspTQcBZsz0UbmU%3D&reserved=0, X https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fx.com%2Fdelineainc&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186902236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=goZhva9hWR8F0P5pO6SQUEwigdbvbZiWqmw5%2BHhhf1A%3D&reserved=0, and YouTube https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Delinea&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186928751%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uXgjuXTFu4kHWBJZ1XdNWN88Mrk5iT9Y24Ejw8fFBi8%3D&reserved=0.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.  

Apply today to help us achieve our mission.

The Director, People Experience & Operations owns how work gets done across the employee lifecycle at Delinea — from onboarding through offboarding, and everything in between.

You will lead a global team of People Operations and Experience Analysts and a Facilities Manager, partnering closely with HR Business Partners, Talent Acquisition, Total Rewards, IT, Legal, and Finance. You will be accountable for a cohesive, consistent employee experience across every region we operate in — and for the compliance, data integrity, and process discipline that make it defensible.

We are looking for someone who understands talent density: who hires selectively, sets a high bar, and builds a small team that outperforms a large one.

What You'll Do:

People Operations & Service Delivery:

- Own day-to-day global People Operations — transactions, workflows, records, escalations, and case management — with clear SLAs and measurable quality standards.

- Design and mature HR service delivery: intake, triage, routing, documentation, and self-service, so the team scales without adding headcount linearly.

- Establish operational metrics and reporting that give leadership a real view of cycle times, volume, accuracy, and employee sentiment.

- Serve as the escalation point for complex, ambiguous, or high-sensitivity operational issues.

Employee Lifecycle & Experience:

- Own the end-to-end employee lifecycle and drive it toward a single, coherent experience rather than a set of disconnected handoffs.

- Lead the redesign of onboarding and offboarding — the two moments that shape how employees judge everything else — including cross-functional orchestration with IT, Security, Facilities, and hiring managers.

- Partner on employee development and growth programming, building the operational backbone that makes learning and career pathing consistent and accessible.

- Continuously identify friction in the employee journey and remove it, using data rather than anecdote to prioritize.

Employee Listening, Engagement & Communications:

- Build and operate an active employee listening program — survey strategy, cadence, analysis, and, most importantly, the closed-loop action planning that follows.

- Translate listening data into clear recommendations for executives and people leaders, and hold the organization accountable to follow-through.

- Own People team communications: the calendar, the channels, the voice, and the standards that make our messages clear, timely, and trusted.

Compliance, Data & Risk:

- Ensure global compliance across employment documentation, recordkeeping, data privacy, and statutory requirements in every country where we operate.

- Lead documentation and compliance audits and drive remediation to completion, with durable controls so gaps do not reopen.

- Own the operational side of global mobility and immigration, consolidating fragmented processes into a single governed program.

- Uphold HR data integrity and appropriate access standards across People processes, partnering with HRIS, IT, and Security — in an identity security company, this standard is non-negotiable.

Process Design & Systems Partnership:

- Own the process design behind our People systems: define the workflows, business rules, and service stand

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