Director, Payments Services

About this role

Director, Payments Services

About Storable

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .

Overview

Storable Payments is migrating its processing platform across thousands of merchant accounts over the next several quarters. This program affects pricing, client communications, and day-to-day account operations for merchants across the platform.

The Director, Payments Services owns migration program execution, client-facing pricing operations, and the merchant account management motion for Storable's core storage-vertical merchants. This purpose-built role provides a single, accountable owner for a defined function and partners closely with Payments Operations, Product, Engineering, Finance, and Customer Success.

Success in this role requires strong operational judgment, commercial fluency, and the ability to lead client-facing teams through complex change while protecting the merchant experience.

What you'll do every day

• Own migration cohort planning and sequencing, including scheduling, client communications, and cutover coordination across Product, Engineering, and Customer Success.

• Manage the enterprise and exception account list and create transition plans for accounts outside standard migration cohorts.

• Coordinate cross-functional execution to move merchant accounts through migration milestones with minimal disruption.

• Report migration progress, risks, decisions, and dependencies to the GM and cross-functional stakeholders on a consistent cadence.

• Own commercial pricing operations, including rate structuring, quoting, and packaging for the merchant relationship and pricing motion.

• Partner with Finance and the Director, Payments Operations on pricing cleanup, PCI non-compliance fee strategy, and client-facing rate communications.

• Ensure pricing changes are communicated clearly, accurately, and consistently to affected merchants.

• Own escalation management for significant client issues, serving as the accountable point of contact and ensuring timely, well-prepared responses.

• Manage and develop the Merchant Services Executives and strengthen the team's account management practices.

• Use AI tools to analyze migration, pricing, and client signals, improving prioritization, risk visibility, reporting quality, and team productivity.

What you need to bring

• 5+ years of experience in payments or fintech client operations, migration program management, or a comparable execution-focused operations role.

• Experience running or meaningfully contributing to a large-scale platform or processor migration, including cohort planning, client communications, and cutover execution.

• Commercial pricing experience, including rate structuring, quoting, or packaging in a merchant-facing account management environment.

• Experience managing and developing a team of merchant-facing account managers or similar client-facing professionals.

• Comfort taking direct ownership of complex client escalations and serving as the accountable voice in difficult client conversations.

• An AI-forward mindset with a track record of identifying or implementing AI-driven improvements to workflows, reporting, or team outcomes.

Bonus points

• Experience managing payment processor migrations involving a large and diverse merchant account base.

• Familiarity with PCI DSS, payment compliance, or non-compliance fee programs.

• Experience in vertical SaaS, self-storage, or another multi-tenant technology business.

• Experience building operating cadences, escalation frameworks, or pricing governance processes.

• Experience applying AI-assisted analytics or workflow automation to merchant services, account management, or operations.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we're redefining property management for specialty real estate. Powered by AI, our end-to-end platform seamlessly integrates management software with marketplace listings, websites, CRM, insurance, payments and more. Tailored for self-storage, marine, and RV & camping operators, Storable helps you Win More every day.

Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.

• 401(k) match after 60 days, 100% vested after 1 year.

• Employer contribution to your HSA, plus an HRA to help offset your deductible.

• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.

• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.

• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.

• 8 hours of Rest, Relax, Recharge time to care for your mental health.

• Access a range of mental well-being resources for yourself and your dependents, i

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