Director of Veteran, Military and Adult Student Services - Enrollment and Retention

About this role

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Position Title: Director of Veteran, Military and Adult Student Services - Enrollment and Retention

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Outreach Program Manager

Job Duties:

Attention:

The Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Director of Veteran, Military and Adult Student Services (OE008, Outreach Program Manager).

Position summary:

The Director of Veteran, Military and Adult Student Services provides leadership in the administration, management and strategic planning efforts in supporting student veterans, student military service members, and adult students pursuing their degree. This full-time, 12-month position plays an essential role in leading the campus forward and being a voice for veteran, military, and adult student success initiatives. Through cross campus collaborations, the Director supports strategic recruitment, onboarding, and persistence of veteran, military, and adult students. The Director is responsible for maintaining a high level of knowledge about Federal and State veteran benefit regulation and programs to ensure our benefit-receiving students are obtaining the correct benefits. The position works collaboratively with all Enrollment and Retention and Student Affairs units to build pipelines, promote belonging, and improve retention and graduation outcomes.

Key responsibilities: • Provide visionary leadership in the administration, management and strategic planning efforts in supporting student veterans, student military service members, and adult students. 

• Serve as a Veterans Certifying Official, managing all aspects of GI Bill and related education benefit processing. 

• Supervise and support the Veterans Benefit Coordinator, to provide oversight and management of the application of educational benefits and GI Bill, effectively and efficiently for students. 

• Direct the university support of student veterans, student military service members, adult students and their families.

• Develops and monitors the fiscal management of the department.

• Lead the hiring, training, and supervision of staff, including student employees, student interns, and graduate assistants.

• Advise the veteran student organization.

• Chair the Chancellor’s Veteran and Military Service Members Committee.

Veteran and Military Student Success Support  • Connect students to campus and community resources (academic advising, tutoring, counseling, financial aid, career services, childcare, and housing supports).

• Provide individualized coaching on topics such as goal setting, time management, stress management, study skills, and career exploration.

• Use early-alert systems (Navigate) to identify at-risk students and intervene proactively.

• Maintain confidentiality and accurate student records consistent with FERPA.

Adult Student Success Support  • Direct the development of long range and short term strategies for adult student recruitment, retention and support.

• Collaborate with campus partners and departments to facilitate services for adult students. 

• Collaborate with Whitewater and Rock advising, to best understand online and in person degree options for adult students.

• Represent the needs of adult students to the university. 

Recruitment  • Partner with Admissions and community colleges to strengthen transfer pipelines.

• Conduct outreach at transfer fairs, military education events, and adult learner recruitment programs.

• Serve as the primary contact for ReUp and manage the stop-out recruitment process.

• Provide prospective students with guidance on admissions, transfer credit, GI Bill benefits, and financial aid.

• Collaborate with orientation, first-year, and transfer programs to design tailored onboarding experiences.

Programming and Events Management  • Plan and implement programs, workshops, and special events that promote community and engagement for student veterans and student military service members.

• Partner with faculty, staff, and student organizations to create inclusive, community-building initiatives.

• Provide leadership in the development, implementation, and assessment of outreach and educational programs, including development of training materials related to awareness and understanding of veteran’s needs to the campus and community.

• Evaluate programming effectiveness through feedback, participation tracking, and student outcomes.

Program Development and Community Building  • Develop and expand peer mentoring, networking opportunities, and success workshops for veterans, transfer, and adult learners.

• Collaborate with faculty and staff to integrate inclusive practices into teaching, advising, and support services.

• Serve on various University, community and state-wide organizations, task forces, and committees. 

• Participate in professional development activities, conferences, workshops, and training events. 

Data, Assessment, and Reporting • Track student engagement, retention, and graduation rates for veteran and adult student populations. 

• Prepare reports and assessments for institutional leadership, recommending improvements to programs and policies.

• Use student development theory, best practices, and assessment data to drive program design.

Conditions of Appointment :

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

Key Job Responsibilities: • Reviews recommendations f

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