Director of Sales Operation

About this role

About Us: Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

Job Description: JOB DESCRIPTION Director of Sales Operations Commercial Infrastructure, Inside Sales Leadership, and Operational Excellence   About Machine Solutions, Inc. Machine Solutions is the premier provider of advanced equipment and services for the medical device industry. Our unified brands — MSI, PlasticWeld Systems, Steeger USA, Intec Automation, BWTec, and Vante — deliver the full breadth of technologies behind minimally invasive device manufacturing, from braiding and coiling to lamination, thermal bonding, and balloon forming. We've become an essential automation partner to the world's leading medical device and life sciences manufacturers, and we back that with a dedicated aftermarket team delivering technical service and process support that customers can rely on. We're also in the midst of a defining growth chapter. Over the past two years, our backlog has grown more than 60%, fueled by strong organic demand and a disciplined strategy of strategic acquisitions that continue to expand our capabilities and reach. This is a company scaling fast — and scaling smart. That growth has created a rare opportunity: the newly created role of Director of Sales Operations. This is not a seat that already has an established playbook — it's a blank slate for a seasoned commercial leader who wants to build the operating backbone of a high-growth, life-sciences-focused business from the ground up. You'll design the systems, governance, and standard work that turn commercial strategy into reliable execution, working directly with the Chief Commercial Officer to shape how Machine Solutions plans, forecasts, and sells for years to come. If you're an experienced inside sales operations leader who's energized — not intimidated — by ambiguity, and who thrives on turning a growth story into a governed, scalable commercial engine, this is your opportunity to leave a lasting mark on a company at the center of medical device innovation.

Reports to Chief Commercial Officer Location Remote Function Sales Operations and Inside Sales Compensation Very competitive and commensurate with experience

Position Summary The Director of Sales Operations is a senior commercial leader responsible for the systems, data, analytical discipline, planning processes, operating cadences, and administrative governance required to run the Machine Solutions Commercial Operating System. The role also leads the Inside Sales organization, including the distinct customer and channel models for After Market Parts and Sealing and Welding. Reporting directly to the Chief Commercial Officer, this leader will convert commercial strategy into reliable execution by creating one governed source of truth, strengthening Salesforce adoption, translating the fiscal-year operating plan into territories and quotas, improving forecasting and reporting, administering bookings and compensation processes, and building repeatable Inside Sales standard work. This is not a reporting-only role. The Director will be the operating backbone of the Commercial KATA—making the current condition visible, establishing standard work, coaching adoption, and using PDCA to improve the system. Primary Responsibilities Sales Operations Leadership and Governance ·    Lead the Sales Operations and Inside Sales teams, establish priorities, clarify decision rights, allocate capacity, coach performance, and build a culture of humility, curiosity, accountability, and continuous improvement. ·    Own the integrity of the commercial infrastructure, data, processes, reporting, controls, and documentation while preserving field and functional accountability for the work. ·    Translate commercial strategy and approved process changes into practical systems, workflows, reporting, training, and operating cadences. ·    Establish clear service expectations so Sales Operations remains focused on recurring, high-value work rather than becomin

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