Director of Product Design

About this role

About the Company  LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below.  https://risk.lexisnexis.com/insurance     About the Role  Here at LNRS Insurance, our business goals and our product experiences are deeply connected. As such, product research and design are fundamental disciplines for translating high level business objectives into impactful product systems and user experiences. 

This role, Director of Product Design, is responsible for shaping the environment, strategy, and organizational conditions that allow exceptional product design and research to thrive at scale. You will lead and grow a team of product designers and researchers while ensuring they are empowered with the autonomy, trust, and support needed to solve meaningful business and user problems. At the same time, you will establish the standards, accountability, and operational rigor required to consistently deliver high quality work at the pace our business demands. 

As a design leader, you will serve as both a strategic partner to senior leadership and a steadfast advocate for the customer experience (both at the buyer-level and at the user-level). You will help align organizational priorities, product strategy, and user needs while navigating complex stakeholder relationships within Product and across Technology, Client Engagement, Analytics, and Vertical Market leadership. 

A successful Director of Product Design on this team demonstrates exceptional relationship management, strong organizational awareness, calm leadership under ambiguity, and a deep understanding of how to create high-performing, highly collaborative design cultures. Beyond ensuring successful outcomes for the products themselves, this role is responsible for protecting the integrity of the design process as framed within the double-diamond model, cultivating team growth, and growing the product design and research functions as trusted, strategic partners across the organization. 

All Product Designers and Researchers on this team are empowered to think strategically. You will help create and protect the conditions that allow them to do so. You will provide clarity around goals and standards while ensuring teams retain the space and autonomy necessary to determine how best to solve the problems in front of them. Within that space, mentorship, guidance, and accountability will always be present and available. 

Location: Alpharetta, GA hybrid

  About You   • Deep experience leading and growing Product Design or UX Research/ Design teams within product-driven organizations 

• Passionate about building environments where designers and researchers can thrive creatively, strategically, and collaboratively 

• Excellent stakeholder management skills with experience influencing senior leadership across product, technology, analytics, and business organizations 

• Ability to balance team autonomy with accountability to quality, consistency, delivery expectations, and business outcomes 

• Believes great design organizations are built on trust, humility, collaboration, and shared ownership 

• Comfortable navigating ambiguity and helping teams create clarity around priorities, opportunities, and decision-making 

• Thorough understanding of the design process as framed through the double diamond process model 

• Effectively distills the current conditions and needs of product teams into research and design outcomes across multiple products or business areas simultaneously 

• Strong coaching and mentorship capabilities with a proven track record of helping designers and researchers grow in both craft and strategic influence 

• Ability to identify organizational friction points (not just design-related friction) and proactively improve processes, communication patterns, and team operations  

• Brings calm, thoughtful leadership during periods of change, growth, and organizational complexity 

• Advocates for customer-centered thinking while maintaining a strong understanding of business goals and operational realities 

• Keeps a steady pulse on how best-in-class product organizations evolve their design and research practices and translates those learnings into scalable improvements for the team 

• Enables AI within their own workflows and drives their design and research teams to continually practice an AI-enabled processes 

• Experienced working within agile product organizations and cross-functional product teams 

• Empower your team think strategically – to have the problem to solve and the autonomy to craft the solution.   

• Someone who prescribes to the same or similar values as this team’s:  

• • We are not our research; we are not our designs . As designers and researchers, we can critique our work and others’ work independently of the designer who made them. In fact, we help each other grow by constantly reviewing and offering critiques/ ideas. The best work is always pressure tested.  

• • We have deep empathy and not just for our users, but also for the product managers, developers, and other designers on our team. Our ability to positively affect our users derives from the trust and support we provide our team.  

• • Pixel perfect designs are for our users’ benefit not for our own.  With that in mind, let’s be comfortable sharing in-progress work. This also pushes us to collaborate, learn, and improve each other as much as we can.   

• 8+ years experience in Product Design, UX Design, or UX Research with multiple years of people leadership experie

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