Director of Information Technology

About this role

OUR MISSION

ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

OUR SOLUTION

Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

OUR CULTURE & VALUES

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ROLE OVERVIEW

ButterflyMX is looking for an exceptional Director of Information Technology to build and lead a modern, secure, and highly effective enterprise technology function. This is not a traditional IT role. We are looking for an active, innovative, hands-on leader who sees every employee interaction, system, workflow, and support request as an opportunity to make the company better.

The right person will become known across ButterflyMX as someone who can solve almost any problem. Employees should want to engage with IT because they trust that they will receive thoughtful guidance, clear communication, and a high-quality solution rather than bureaucracy, indifference, or a temporary workaround.

You will own the systems, tools, infrastructure, and operations that enable our distributed workforce to perform at its best, including identity and access management, endpoint management, hardware, office technology and networking, SaaS applications, onboarding and offboarding, and IT support. You will also help define the workplace of the future at ButterflyMX. You should have deeply embraced AI in your own work and be eager to apply AI and agentic systems to improve IT operations. This includes identifying workflows suited for intelligent automation, such as help desk intake and triage, employee self-service, access requests, device troubleshooting, application provisioning, documentation, and operational monitoring.

This is an individual-contributor leadership role with a player-coach orientation, reporting to the CISO. You must be equally comfortable establishing a long-term enterprise technology strategy, designing reliable systems and processes, negotiating with vendors, troubleshooting a difficult endpoint issue, improving an office network, or personally helping an employee whose technology is preventing them from succeeding.

We are looking for someone who combines technical depth, excellent judgment, relentless follow-through, warmth, curiosity, and a genuine desire to empower others.

RESPONSIBILITIES

ENTERPRISE IT LEADERSHIP

- Own the strategy, architecture, operation, and continuous improvement of corporate IT with clear operating standards, ownership models, service expectations, and success measures.

- Develop the vision for a modern, secure, scalable, and AI-enabled workplace.

- Identify weaknesses, technical debt, manual processes, and poor employee experiences.

- Make thoughtful build, buy, automate, and retire decisions across the enterprise technology portfolio.

- Remain personally engaged in important or difficult problems.

EMPLOYEE TECHNOLOGY EXPERIENCE

- Create an IT experience that employees actively value and trust, with a reputation for solving root causes, not merely closing tickets.

- Ensure employees receive responsive, empathetic, technically excellent support regardless of role, a white-glove experience where appropriate, and scalable self-service capabilities for all.

- Treat onboarding, equipment selection, troubleshooting, access, and workplace technology as important employee experiences.

- Proactively seek employee feedback and use it to improve systems, support, documentation, and communication.

- Communicate clearly during incidents, changes, outages, and complex troubleshooting efforts.

AI-ENABLED IT OPERATIONS

- Identify and implement practical AI and agentic solutions that improve the speed, quality, and scalability of IT operations.

- Modernize help desk operations through intelligent ticket classification, routing, suggested resolution, and employee-facing AI and self-service experiences.

- Use AI to improve documentation, knowledge management, workflow automation, access administration, SaaS management, reporting, and operational analysis.

- Continuously experiment with emerging technologies and turn the best ideas into dependable production capabilities.

IDENTITY AND ACCESS MANAGEMENT

- Build the IAM program: own SSO, MFA, SCIM, automated lifecycle management, privileged access, and identity governance.

- Integrate JumpCloud or equivalent identity platforms with Google Workspace, Workday, and enterprise SaaS applications.

- Ensure employee and contingent-worker access is provisioned accurately, changed promptly, deprovisioned reliably, and fully auditable.

- Reduce manual access administration through well-designed automation and authoritative identity data.

- Partner with Security, HR, Finance, and business leaders to balance usability, operational efficiency, and appropriate control.

ENDPOINT, HARDWARE, AND WORKPLACE TECHNOLOGY

- Own endpoint management across macOS and Windows, includin

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