Director of Business Development - Small Program Development

About this role

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role: The Director of Business Development is a professional customer service director who oversees the team of Professional business development liaisons. The Director develops, organizes, implements and monitors plans to achieve the companies’ admissions and growth objectives.

Qualifications: • Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience • Minimum of six (6) years of related experience • Minimum of two (2) years of management/supervisory experience • Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities • Mobile Driver - Valid driver's license and automobile insurance per Company policy • Readily available and able for local travel • Able to manage physical and emotional demands of hospice work • Ability to remain calm and problem solve in critical situations 

Competencies : • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors: • Communication .  Express thoughts and ideas clearly.  Adapt communication style to fit audience. • Initiative .  Originate action to achieve goals. • Management Identification .  Identify with and accept the problems and responsibilities of management. • Judgment .  Make realistic decisions in consideration of organizational needs and resources. • Planning, Organizing and Controlling .  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results. • Leadership .  Utilize appropriate interpersonal in guiding individuals toward task accomplishment. • Work Standards.  Set high goals and standards of performance. Compel others to perform. • Tolerance for Stress.  Maintain stability of performance under pressure and/or opposition. • Innovation.  Generate and/or recognize creative solutions in work related situations. • Delegation.  Allocate responsibilities effectively and appropriately. • Staff Development.   Develop skills and competencies of subordinates. • Organizational Sensitivity.  Perceive the impact and implications of decisions on the organization. • Ethics.  Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse. • Regulatory Compliance.  Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.

Job Responsibilities: • Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results. • Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion. • Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships. • Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel. • Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives. • Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans. • Acts as liaison between Organization, referring community and patient/families to resolve conflicts. • Participates in budgetary planning, preparation and administration for the department. • Evaluates cost and feasibility of department expenditures as per organizational policy and procedures. • Performs other duties as assigned.

Compensation Pay Range: $85,270.05 - $133,234.45

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/ .

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