Director of Account Management

About this role

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

We're seeking a visionary Director of Account Management to lead and develop a team of Account Managers dedicated to delivering exceptional client value and driving success across our Home Services vertical.

Reporting to the Vice President of Account Management, you'll play a key leadership role in shaping Scorpion's Home Services vertical by driving client-focused strategies, developing and empowering high-performing teams, and cultivating strong relationships with clients and cross-functional stakeholders.

This position is perfect for a leader passionate about inspiring high-performing teams, crafting innovative solutions, and driving measurable results in a dynamic, fast-paced environment.

Internal candidates will receive priority consideration for this role. However, external applications are welcome and will be reviewed if the position is not filled internally.

What Your Success Will Look Like

Strategic Leadership

• Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth.

• Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth.

• Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions.

• Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs.

Client Relationship Management

• Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.

• Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction.

• Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success.

Strategic Account Oversight

• Oversee and manage accounts, monitoring performance metrics, client satisfaction, and account growth.

• Lead regular performance reviews, identifying growth opportunities, minimizing churn, and driving revenue retention through upselling and strategic planning.

Home Service and Digital Specialization

• You're plugged into the Home Service industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.

• Consultative ability to assess client goals and recommend the most effective combination of Scorpion products and services, including SEO, Digital Advertising, Local Services Ads, Websites, Reputation Management, AI Chat, Online Scheduling, and RevenueMAX, to maximize revenue and ROI.

Operational Efficiency and Process Improvement

• Collaborate with finance and internal teams to streamline account management processes, ensuring efficient and timely service delivery.

• Implement best practices for tracking and reporting on account performance using technology and data analytics.

Risk Management and Compliance

• Proactively identify and mitigate risks, communicating potential challenges to clients and implementing effective solutions.

Travel

• This position requires periodic travel for client meetings and may involve attendance at industry conferences.

Who You Are And What You Bring

• Education

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.

• MBA preferred

• Experience

• 5+ years in account management or client service roles in a Digital Marketing Agency (or similar industry), with a proven track record managing Home Service clients.

• 3+ years of experience leading and coaching high-performing teams.

• Skills

• In-depth knowledge of digital marketing strategies, tools, and best practices.

• Strong leadership skills with a demonstrated ability to inspire, develop, and retain top talent.

• Exceptional communication and interpersonal skills, capable of effectively engaging with clients, team members, and executive leadership.

• Proficiency in CRM systems and other tools that support service delivery and client management.

• Thrives in a fast-paced, dynamic environment, demonstrating adaptability and a results-driven mindset.

• Strong executive presence with excellent presentation and strategic planning skills.

Our Scorpion Values

• Winning Mindset: When our clients win, we win.

• Genuine Care: We only succeed when we are truly invested in our clients and each other.

• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.

• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.

• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

A Scorpion Leader will lead by example, and this is what it

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