Director, MSP Offer Development and Service Creation

About this role

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The Director, MSP Offer Development & Service   Creation   owns the framework that defines how Cohesity engages with Managed Service Providers and what those partners can expect from that engagement. This role sits at the intersection of product, channel programs, and partner   sales ,   translating   Cohesity's product and platform capabilities into MSP-ready offers that partners can package, price, and operationalize   as value-rich   managed services.  

You will lead a global team of Channel Development Managers who   specialize in   work ing   directly with MSP partners to guide new service creation and to run service health checks on services already in   market . You will build the core assets — frameworks, playbooks, commercial templates, and enablement materials — that your team and Cohesity's   MSP   partners use to stand up new managed services quickly and to keep existing ones healthy, differentiated, profitable , and growing .  

How You'll Spend Your Time:

Service Creation Framework  

• Build and continuously curate Cohesity's service creation framework   which is   the standard   methodology , documentation, and assets used to explain internally and externally how Cohesity engages with MSPs and what partners can expect at each stage of engagement.  

• Keep the framework current as Cohesity's product portfolio, packaging, and partner programs evolve, and act as the internal source of truth on MSP engagement model and process.  

MSP-Ready Offer Development  

• Partner with Product Management , MSP Sales Engineering   and Channel Programs to develop MSP-ready offers — product and   commercial   packaging constructs specifically designed for MSPs to build into their own managed service portfolios.  

• Own the   offers’   core assets including service description templates, business case templates, operating guides, and partner sales enablement materials, tailoring content created by Product Management and Product Marketing for MSP-specific use.  

• Develop and   maintain   scorecards on MSP readiness of offers used to systematically communicate status from the GTM perspective into Product Management.  

• Ensure   new offers   are   validated   with representative partners before broad release, incorporating real-world MSP feedback into offer design.  

New Service Creation with Partners  

• Lead a global team of Channel Development Managers who   interface directly with   Cohesity MSP partners to guide them through the service creation process, from   initial   concept to a launched managed service.  

• Establish a repeatable service creation motion — discovery, design, commercial modeling,   sales readiness,   and launch — that the team applies consistently across partners and regions.  

• Track and drive the number of new   use-case based   offers   published   and new MSP services launched with the team's direct involvement.  

Service Health Checks  

• Run a structured service health check process with existing MSP partners to inspect live services,   identify   opportunities to unlock   additional   customer value through better service design, and remove obstacles to MSP operations.  

• Diagnose friction points in service delivery, pricing, or packaging and recommend concrete changes to partner service design or Cohesity's underlying offer.  

• Report on health check engagements completed and the resulting business impact, including incremental ARR.  

Cross-Functional Coordination & Team Leadership  

• Work closely with Product Management, Product Marketing,   MSP Technical Sales,   and Channel Programs to ensure MSP-specific assets stay aligned with broader product and partner program direction.  

• Hire, develop, and manage a global team of Channel Development Managers, setting clear goals and   a consistent   delivery standard across regions.  

• Represent the MSP offer development function in cross-functional planning and act as the primary advocate for MSP partner needs within Product and Channel organizations.  

We'd   Love to Talk to You If You Have Many of the Following:

• Extensive experience   working for or with Managed Service Providers, with direct exposure to how MSPs build, price, and   operate   managed services.  

• Prior experience building a service practice — designing, launching, and scaling a managed or professional service offering from the ground up.  

• Deep understanding of commercial modeling, including MSP pricing, margin, consumption economics, and packaging structures.  

• Experience partnering with Product Management and Product Marketing to translate product capability into partner-ready offers.  

• Direct   people   leadership experience, including managing a distributed or global team.  

• Strong facilitation and consulting skills — comfortable running structured discovery and health check conversations with partner executives and operators.  

• Demonstrated ability to use AI tools to improve productivity, streamline workflows, and enhance decision-making.  

• Domain experienc

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