Director, ML Services Engineering

About this role

The Opportunity  

Firefly   Fou nd ry   is a new business venture at Adobe — an enterprise managed-service   offering for   custom multimedia generative AI. The offering includes deep-tuned custom image, video, and 3D models built on each customer’s IP, paired with creative workflows for content production and VFX, deployed across new and existing Adobe surfaces, and surrounded by a media intelligence layer. The business has gained significant traction in Media & Entertainment (M&E), marketing, and consumer retail, and is rapidly expanding into adjacent verticals.  

We are hiring a   Director, ML Engineering   to own the engineering function behind   Firefly   Foundry ’s model services at enterprise scale. This is a multi-faceted executive role with end-to-end accountability for how   Firefly   Foundry ’s models are productionized, served, and   operated   for our enterprise customers — and for the engineering organization that delivers that capability.  

What this role owns  

You will define and implement the technical strategy that turns   Firefly   Foundry   from a managed service for early-design partners into a platform capable of serving hundreds of enterprise customers concurrently — each with their own IP, tenancy boundaries, and SLAs — powering everything from franchise extensions and new IP development to modern GenAI workflows at production scale. Specifically, you will:  

• Set the engineering operating model for productionizing custom generative models across image, video, and 3D — including the architectural patterns that simplify pipeline construction and let us absorb a heterogeneous mix of internal and external models without linear engineering cost.   • Own the unit economics of   Firefly   Foundry   inference. Cost-to-serve, GPU   utilization , and gross margin on the managed service are your numbers.   • Define the tenancy and data-isolation architecture that lets us honor enterprise IP contracts under audit.   • Drive the self-serve roadmap that broadens   Firefly   Foundry ’s reach and value beyond hands-on engagements.   • Represent Adobe engineering in C-suite and senior technical conversations with studios, brands, and global enterprises — including VPs of Production, CTOs, and Chief Digital Officers.  

Who you will partner with  

• Applied Science   — to ensure inference quality matches the training environment, and to make prioritization calls on emerging techniques for multimedia     • Firefly   Fou nd ry   Studio   — to translate ambitious creative visions into reliable, high-performance ML systems that transform how content is conceived,   produced, and   delivered, and into concrete roadmaps with clear milestones and success metrics.   • Post-sales field organization   — engagement managers and creative technologists in customer engagements, where you serve as the engineering leadership representative and educate the field on APIs and services.   • AI Platform, and adjacent Adobe orgs   — to negotiate shared infrastructure, accelerator capacity, and serving primitives at platform scale.   • Strategic partners   — including GPU vendors and   hyperscalers , where capacity planning, roadmap alignment, and partnership economics are part of your remit.  

What you will do  

Build and lead the engineering organization  

• Lead a multi-team engineering organization of ML engineers and engineering managers; recruit, hire, develop, and   retain   senior technical and leadership talent, and build a culture of engineering rigor and delivery discipline.   • Hiring at scale is a material part of this role —   Firefly   Foundry   is growing rapidly, and sustaining scaling momentum depends on it. You will integrate top technical and leadership talent into the organization at the   pace   the business demands.   • Establish the engineering bar, the bench, and the talent strategy that let   Firefly   Foundry   sustain 10x growth in   capability   breadth and traffic without linear headcount growth.   • Define the operating rhythm —   goal-setting , exec reviews, and engineering reviews — that keeps a fast-scaling org coordinated.  

Define and own the technical strategy  

• Own the multi-year architecture for training and inference at scale: pipeline construction, data pipelines, evaluation frameworks, model lifecycle management, and accelerator   utilization   (CUDA, NCCL, and the wider GPU stack).   • Set the strategy for fast model deployment, parallel pipeline operation at scale, tenancy/data isolation, and self-serve capability buildout.   • Make the build-vs-buy and prioritization calls on emerging GenAI techniques in partnership with Applied Science, based on material improvements in capability, cost, or speed.  

Own production reliability and economics  

• Hold the line on   production   SLAs for orchestrated and deployed model services.   • Own analytics and observability across every model pipeline — quality, latency, cost, and   utilization .   • Drive cost-to-serve down on a multi-year curve while expanding capability.  

Drive customer and partner outcomes  

• Represent engineering in technical customer engagements with enterprise customers — translating creative and business requirements into ML roadmaps, milestones, and success metrics.   • Co-design scalable, cost-efficient   serving for   real-time on-set use cases and high-volume social content generation, in partnership with infrastructure and platform teams.   • Steward the GPU vendor and   hyperscaler   relationships that underwrite   Firefly   Foundry ’s   serving capacity.  

What you bring  

Leadership scope  

• 10+ years   in applied machine learning and ML systems, including   5+ years   leading engineering organizations — with prior experience leading managers of managers.   • Demonstrated success shipping generative AI products in production at enterprise scale.   • Proven ability to   operate   as a peer to VP-level partners across product, science, infrastructure, and field organ

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