Director, IT Services

About this role

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As Director of Information Technology at Justworks, you will own the vision, execution, and continuous improvement of enterprise IT services. You’ll lead teams responsible for end-user support, corporate network and collaboration platforms, endpoint and asset management, and AV - ensuring Justworkers have seamless, secure access to the tools they need to do their best work.

Reporting directly to the VP of Digital Security and IT Services, you operate as a trusted partner in strengthening Justworks’ security posture through sound IT architecture, disciplined operations, and thoughtful governance. Through close partnership with our Engineering, Product, Revenue, Operations, and Corporate divisions, you’ll shape an IT organization that can scale with business, enable innovations, and stay grounded in Justworks’ values.

You are a strategic, people-first technology leader who blends deep expertise in enterprise IT with a strong sense of operational discipline and empathy for the employee experience. Equally comfortable setting long-term strategy and rolling up your sleeves to solve complex operational challenges, you bring a pragmatic, data-driven approach to IT leadership with a strong security mindset. You’ve partnered closely with security leaders to embed secure-by-design practices into identity, access, endpoint management, and service delivery. You know how to balance innovation with risk - ensuring systems are resilient, compliant, and intuitive for employees. You balance long-term strategy with short-term solutions and have a proactive approach to all IT services. You focus on solving business problems with stakeholders and leveraging advanced technology to empower employees and enable the business.

This is a high-impact leadership role where your decisions will directly influence employee productivity, security posture, and operational excellence across the company.

What You Will Work On

IT Strategy, Vision, and Business Partnership

• Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability.

• Serve as a trusted partner to Engineering, Revenue Operations, People Operations, and other functions, enabling business growth through scalable and reliable technology.

• Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization.

• Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations.

IT Organization Leadership and Team Development

• Lead and develop IT teams across IT Support, Enterprise Systems, and Network & A/V, establishing clear goals, performance expectations, and career development paths for IT team members.

• Champion documentation, knowledge sharing, and a culture of continuous improvement across IT operations.

Service Delivery, User Experience, and Operational Excellence

• Establish and mature IT practices for software management and governance, user experience and enablement, incident and problem management, and mitigation of operational risk while providing highly available and user-friendly IT solutions.

• Drive a customer-centric service model that improves response times, resolution quality, and employee satisfaction.

• Develop and track KPIs related to service availability, incident response, employee experience, asset utilization, and overall operational health.

Enterprise Systems, Platforms, and Lifecycle Management

• Own the lifecycle management of enterprise IT platforms and software, including:

• Maintaining a comprehensive inventory of all software and assets

• Managing access, configurations, and licenses

• Holding vendors accountable for reliable products and services

• Implementing automation where appropriate

• Ensuring the high system availability and performance

• Collaborate with Procurement, Security, and Legal to evaluate risk when introducing new tools, vendors, or architectural changes, balancing usability, security, and scalability.

Security, Identity, and Compliance

• Partner with Security to strengthen corporate security posture and ensure enterprise IT systems are designed, operated, and monitored in alignment with Zero Trust principles.

• Enhance identity and access management capabilities, including SSO, MFA, lifecycle automation, device compliance, and least-privilege access.

• Ensure IT processes, documentation, and controls support audit readiness for SOC 2, ISO 27001, and other applicable data privacy requirements.

Financial Management, Vendor Governance, and Other Responsibilities

• Own the IT operating budget, including forecasting and cost management

• Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization.

• Perform additional duties and lead special projects as assigned to support evolving business needs and organizational priorities.

How You Will Do Your Work

As Director of Information Technology, how results are achieved is as important as the results themselves. Your effectiveness will be

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