Director, IT Product Management Licensing, Entitlement, AI

About this role

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary

Job Summary Palo Alto Networks is seeking a Director of Application Product Management to lead the strategic vision and transformation across key domains—including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success.

In this high-impact leadership role, you will define and execute a holistic product strategy spanning Salesforce, custom-built applications, and the broader licensing and provisioning ecosystem. Your work will directly influence both our Product and Global Customer Service (GCS) organizations. Leveraging deep expertise in product licensing, entitlements, and consumption-based models, you will translate business objectives into a clear and actionable Application Product Roadmap. Your solutions will enable scalable operations, enhance customer experience, and drive adoption across internal and external user journeys.

Success in this role will require first-principles thinking to break down complex problems and architect innovative, AI-enabled solutions that streamline processes and accelerate value delivery. This role reports to the Senior Director of Application IT within the CIO organization. You will lead a team of high-performing Application Product Managers and work in close partnership with executive leaders across all business functions to drive strategic initiatives, streamline operations, and deliver measurable business impact.

This is a unique opportunity to shape the future of how we deliver customer value—championing innovation, driving operational excellence, and creating seamless, scalable experiences across the enterprise.

Your Impact

• Define and own the product vision, strategy, and roadmap for the full portfolio spanning Entitlement & Consumption Management, New Product Introduction (NPI), Licensing & Provisioning, and Customer Support & Success that drives product activation, consumption measurement, reporting, case management and more. Ensure alignment with broader business objectives while identifying opportunities for competitive differentiation and transformational impact—especially in support of consumption-based revenue models and enhanced pre- and post-sales experiences.

• Build, mentor, and lead a high-performing team of Application Product Managers, fostering a culture of innovation, accountability, and continuous improvement. Provide strategic direction, coaching, and career development to elevate individual and team performance.

• Act as a trusted advisor to executive stakeholders across Product and GCS organizations. Leverage strong business acumen and influencing skills to shape strategic decisions and direction for customer experience (CX) operations through a combination of technology, data, iterative UI/UX design, rapid prototyping, and business process optimization. Translate complex technical concepts into clear business value to drive alignment on priorities.

• Drive seamless integration of New Product Introductions (NPIs) into the post-sales experience by partnering closely with Product, cross-functional IT teams, and the Strategy organization to ensure a connected and scalable delivery model. Drive velocity improvements to significantly reduce time to market for new product introductions

• Champion the adoption of advanced AI technologies across the CX portfolio, with a focus on embedding intelligent support capabilities directly into the in-product experience, elevating customer engagement and issue resolution.

• Collaborate with IT Architecture and Engineering leaders to ensure solutions are built with architectural integrity, scalability, security, and long-term maintainability in mind—anticipating evolving needs in a consumption-based business environment.

• Oversee the entire product lifecycle across the CX, NPI, Licensing, and Provisioning portfolio—from ideation and discovery to development, launch, adoption, and continuous improvement. Establish strong governance and delivery frameworks to ensure timely and reliable execution, including initiatives that streamline quoting and provisioning processes.

• Lead a data-driven product management approach, defining success metrics and KPIs to guide decision-making. Leverage analytics, market trends, and customer feedback to continuously improve product offerings and maximize business value.

• Identify and drive transformation of complex business processes using modern technologies to enhance operational efficiency, reduce friction, and elevate both the customer and employee experience.

Qualifications Required Qualifications • 15+ years of experience in IT Application Product Management, with deep domain expertise in Licensing, New Product Introduction (NPI), and post-sales processes, demonstrating a st

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