Director, Global Content Production

About this role

Career Category Marketing Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Global Content Production What you will do Let’s do this. Let’s change the world. In this vital role the Director, Global Content Production is responsible for operationalizing Amgen's content supply chain and leading the global production capability that delivers content at scale across brands, markets, and channels. This leader oversees a global team and network of production partners responsible for delivering thousands of content production projects annually across web, CRM, Veeva, digital, print, localization, and omnichannel channels. The role is accountable for production quality, speed, compliance, cost efficiency, partner performance, and the successful adoption of automation and AI-enabled production capabilities. Success in this role will be measured through improvements in production efficiency, cycle time reduction, content reuse, automation adoption, cost optimization, and the ability to scale content production globally. Global Content Production Leadership • Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence. • Establish the operating model, governance framework, and service levels for the Global Content Production organization. • Build strategic partnerships across Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs. • Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement.

Content Supply Chain Operations • Lead the delivery of thousands of content production projects annually across web, CRM, Veeva, print, localization, modular content, and omnichannel production services. • Ensure efficient, compliant, and high-quality content delivery through standardized workflows, resource planning, and production controls. • Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience. • Define and monitor KPIs related to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction.

Partner, Vendor & Financial Management • Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale. • Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations. • Establish vendor performance frameworks and governance processes to ensure partners meet quality, service, and business expectations. • Optimize external spend and partner performance while improving scalability and service delivery.

Automation, AI & Capability Evolution • Partner with Content Transformation and Technology teams to operationalize new production capabilities, workflows, and platforms. • Drive adoption of automation, modular content, and AI-enabled production solutions that improve productivity, quality, speed, and scalability. • Serve as a key business advocate for production technologies, helping maximize value realization from content supply chain and AI-enabled production platforms. • Identify and scale GenAI and automation use cases that increase content throughput, improve content reuse, and support business growth without proportional increases in cost or resources.

What we expect of you We are all different, yet we all use our unique contributions to serve patients. The content production professional we seek is a collaborative leader with these qualifications. Basic Qualifications: Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Master’s degree and 7  years of  experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Bachelor’s degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery Preferred Qualifications: • Strong project and stakeholder management skills with a record of successful cross functional collaboration • Proven ability to translate strategy into action through detailed implementation plans • Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements • Exceptional communication skills—both written and verbal—to influence across levels • Experience working with agencies, operations teams, and brand teams in matrixed environments • Comfortable navigating ambiguity and leading change in evolving marketing environments • Familiarity with life sciences or regulated industries

What you can expect

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