Director, FM COE Workplace Services

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Environmental Health, Safety (EH&S) and Facilities Services (FS)

Job Sub Function: Facilities Management & Planning

Job Category: People Leader

All Job Posting Locations: Gurabo, Puerto Rico, United States of America, New Brunswick, New Jersey, United States of America, Remote (US)

Job Description: We are searching for the best talent for Director, FM COE Workplace Services role.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): • Belgium, Italy, Ireland & Netherlands - Requisition Number: R-095300

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Purpose: At Engineering & Property Services (E&PS) we take care of all J&J buildings around the world providing end to end services from Real Estate, Engineering & Strategic Project Delivery to Facilities Management. We have a profound influence on the entire J&J Enterprise, providing innovative workplaces where our employees can collaborate and grow, and delivering flexible site solutions which enable our business to best serve our important customers and patients.

The Director, Global Workplace Services is responsible for shaping and leading the global strategy for workplace and soft services across regions, ensuring alignment with business priorities, operational standards, and regional needs. This role drives consistency, innovation, compliance, and service excellence across J&J workplaces, with accountability for strategy, policy, standards, supplier governance, program performance, workplace analytics, dashboards, audit readiness, and continuous improvement.

This role partners closely with regional FM teams, Real Estate, Strategic Space Planning, Project Delivery, HR, IT, Security, EHS, Procurement, Finance, Global Health Services, and other enterprise functions to ensure workplace solutions are innovative, scalable, compliant, and aligned with business needs and employee experience expectations.

The position serves as the senior stakeholder and subject matter expert for workplace strategy and soft services, representing the function in leadership forums, governance councils, and executive updates.

The ideal candidate will bring strong leadership, communication, and presentation skills, along with deep experience in workplace strategy, facilities management, service delivery, and outsourced operations across both Supply Chain and non-Supply Chain environments, as well as experience using benchmarking, employee feedback, and external trends to shape future-ready workplace programs and service models.

You will be responsible for : • Develop and continuously evolve the global workplace and soft services strategy, including associated policies, standards, guidelines, and playbooks, to support business objectives and enterprise consistency.

• Own governance for workplace and soft services programs, ensuring alignment with regulatory requirements, internal controls, enterprise risk frameworks, and industry best practices.

• Lead the implementation, review, audit, and continuous improvement of standards and processes, including identification of non-conformance, corrective actions, and follow-through to strengthen global consistency and operational discipline.

• Use internal data, employee feedback, benchmarking, and external trends to identify opportunities and shape future-ready workplace and service programs.

• Own workplace and soft services analytics, dashboards, and program metrics to inform decision-making, monitor performance, and identify improvement opportunities.

• Lead innovation pilots, new workplace concepts, and service enhancements, scaling successful solutions across regions where appropriate.

• Provide strategic oversight for soft services delivery models, supplier governance, and outsourced provider performance to drive service quality, efficiency, compliance, employee experience, and cost effectiveness.

• Partner with regional FM teams and service providers to identify operational improvements, risk reduction opportunities, and service continuity needs while maintaining aligned global standards.

• Support workplace project planning and delivery by integrating workplace strategy, service readiness, change management, and operational requirements into new or modified workplace solutions.

• Act as a senior stakeholder and subject matter expert for workplace strategy and soft services, providing strategic leadership across enterprise and regional forums.

• Collaborate across E&PS, HR, IT, Security, Procurement, Finance, EHS, Global Health Services, Real Estate, and business leaders to align workplace programs with enterprise and regional priorities.

• Lead communication, training, stakeholder engagement, and change management activities to support adopti

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