Director Finance Operations Shared Services (AP/AR)

About this role

Are you passionate about developing new and innovative processes combining finance and operations to increase efficiency and accuracy and reduce waste? If so, this position is for you. Our priority is to identify, scope, and deliver system and process improvements to reduce operating expense, enhance vendor relationships, increase free cash flow, improve business support and establish a high bar for controllership and compliance.

The Director of Finance Operations will be responsible for leading the Accounts Payable, Accounts Receivable and Travel & Expense functions for all of our North American brands (HelloFresh, EveryPlate, Chef’s Plate, Green Chef, Factor, Pet’s Table, Good Chop and GDL). This position will be responsible for managing ~35 people based in NYC, CO and offshore in the Philippines.

The Finance Operations organization serves as the operational backbone of the North American business, ensuring suppliers are paid accurately and on time, managing B2B invoicing and collections, driving global finance systems and process improvements, overseeing Travel & Expense operations across North America, and partnering with Accounting and Finance teams to support accurate and timely financial reporting.

This role will be a key member of the Finance leadership team working daily alongside leaders of all levels within our Direct & Indirect Procurement, Marketing, Legal and G&A business groups as well as leaders across the Finance Functions (FP&A, Accounting, Finance Systems, Tax & Treasury). Our team is focused on building a better experience for our business partners, streamlining and automating processes and increasing controllership. This position requires the candidate to diagnose current processes and metrics, identify opportunities, work with business partners to identify and implement improvements and validate the improvement effort.

You will be responsible for identifying the opportunities across the procure to pay and order to cash processes, prioritizing the improvement opportunities and partnering with business and technology leadership to successfully execute improvements. This role requires the ability to demonstrate ownership, interpret data, and effectively influence to drive meaningful results translating to tangible productivity and efficiency gains across multiple departments. To succeed, you must have the ability to engage deeply with diverse business partners, earn trust using facts and data, and have a demonstrated ability to advise and influence the decisions of senior business leaders through effective verbal and written communication. This candidate must possess excellent analytical skills, program management experience, and a track record of delivering projects in a complex and ambiguous environment.

You will...

• Partner with Leadership on strategy, developing solutions and achieving performance targets to support business growth

• Invent and develop significant procure to pay and / or order to cash process improvements

• Managing the team in the day to day operations of timely payment of invoices as well as supporting their career development

• Define key performance indicators – develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives

• Partner with and influence Business, Finance, Technology, Operations and other teams to resolve process defects or implement system enhancements

• Identify and drive opportunities for improved cash flow, margin or productivity improvements related to vendor payments and receivables

• Solve critical vendor, process and system escalations effectively to ensure root cause analysis and effective problem resolution

• Identify and quantify financial and operational risks and opportunities

• Support both internal and external audit and ensuring compliance and audit-readiness of all AP/AR processes

• Assisting in the month end close process

• Partner with Internal Audit to strengthen Travel & Expense controls, ensure adherence to company policies, and drive ongoing compliance across the organization

You are...

• Able to work across global time zones and occasional travel may be required

• Able to work comfortably under pressure and work towards tight deadlines

• Filled with a strong sense of ownership and attention to detail.

• Driven to continuously improve and build processes

• Able to manage a high-volume workload efficiently and effectively

• Willing to partner with and support other functions

• Experienced in leading a diverse team

You have...

• 12+ years of finance experience and experience in a high volume AP &/or AR environment

• BA/BS degree or equivalent in Finance, Accounting or other related field

• Experience in e-commerce especially with supply-chain

• Track record of providing advice to senior leaders and driving results

• Experience working with vendors as either a buyer or financial analyst/manager

• Experience in Accounts Payable (procure to pay), Accounts Receivable (order to cash), Travel & Expense Management and/or Customer Service environment

• Experience in managing cross-functional initiatives through influence versus direct management

• Excellent financial modeling and data analytics skills, including Excel, Tableau, Access, SQL, ETL, and other analysis tools

• Experience with AP functionality of ERP systems; Oracle Cloud Fusion knowledge is a plus

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation

• Generous PTO, including sabbatical, and parental leave of up to 16 weeks

• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

• Tuition reimbursement for continuing education (upon 2 years of service)

• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)

• Access to Employee Resource Groups that are open to all employees, including

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