Director, Field AI Transformation & Experience Architecture

About this role

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Summary:

The Director, Field AI Transformation & Experience Architecture serves as the strategic design authority for BMS's AI-enabled field transformation — shaping how capabilities are structured, governed, and experienced across the organization. This role sits within the Field AI Capabilities & Experience organization and is embedded in the Rewire Field program.

The Director brings cross-functional fluency, programmatic depth, and field-grounded perspective to ensure sound architectural decisions — defining how capabilities are built, how accountability flows, and how the field experience is shaped as a result. In addition to this advisory function, the role carries direct business ownership for select AI-enabled field capabilities within the organization.

Working in close partnership with the Senior Director, Field AI Strategy & Execution, this role bridges strategic vision and operational execution — translating experience design principles and AI use case priorities into precise business requirements, managing business validation of delivered capabilities, and driving field adoption from pilot through scaled rollout. The Director serves as a credible business partner to IT, product owners, compliance, legal, and all other internal stakeholders involved in capability development and deployment.

Responsibilities:

Transformation & Capability Architecture • Serve as the team's design authority on AI-enabled field capability architecture — advising on how field needs are translated into requirements, how accountability is structured across partner organizations, and how the capability lifecycle is governed from ideation through sustained adoption • Bring enterprise operating intelligence to capability planning — leveraging deep familiarity with enabling systems, data infrastructure, orchestration layers, and compliance frameworks to ensure capabilities are built to survive real-world execution, not just look sound on paper • Proactively identify upstream and downstream dependencies in capability planning — anticipating where integration gaps, data readiness issues, and compliance requirements tend to cause late-stage delivery failures and driving early resolution

Business Ownership of AI-Enabled Field Capabilities • Serve as business owner and delivery lead for select AI-enabled field capabilities — owning the end-to-end business lifecycle from requirements definition through business validation, pilot, and scaled field adoption • Develop comprehensive, high-quality business requirements that precisely capture field needs, use cases, workflow integration expectations, and business success criteria — serving as the definitive business specification for the IT organization • Ensure requirements align with the future-state field experience vision and AI use case strategy set by the Senior Director — translating strategic intent into actionable business specifications • Own business acceptance criteria for all AI-enabled field capabilities — defining what "done" looks like from a business perspective and holding IT delivery to those standards before capabilities reach the field

Rewire Field Program Architecture • Advise on the architectural design of the Rewire Field program — shaping how the program is structured, how workstreams are sequenced, how governance operates, and how accountability is distributed across the Field AI Capabilities & Experience organization and its partners • Partner with CAPE, IT, and MAICE to establish clear ownership boundaries that prevent scope creep, accountability gaps, and delivery misalignment — ensuring every function understands its role within the program and is held to it • Serve as the program's architectural conscience — flagging when workstream interdependencies are underestimated, when governance structures create drag rather than clarity, or when the operating model needs to evolve to match new organizational realities • Enable the Senior Director to operate at strategic altitude by managing cross-workstream complexity through active cross-functional engagement and proactive issue resolution — not through process overhead

Field Experience Architecture • Own field persona experience mapping — developing, maintaining, and applying detailed end-to-end journey maps and experience documentation for AI-enabled capabilities and field workflows • Translate experience mapping outputs into actionable business requirements — ensuring journey maps and workflow documentation directly inform IT specifications, rather than existing as standalone artifacts • Shape how field experience insights flow into program decisions — influencing capability priorities, requirements quality, and change management design through active participation in design reviews, requirement sessions, and adoption planning

Qualifications: • Minimum 8 years   of experience in pharmaceutical, biotech, or life sciences, with demonstrated depth in transformation program leadership, commercial operations strategy, enterprise program design, or business-side digital/AI capability develo

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