Director, Enterprise Delivery Services- Digital Provider Collaboration

About this role

The Director Enterprise Delivery Services, in support of their assigned strategic focus area develops, implements, and executes strategies to deliver on the Healthfirst strategic plan. This person has the responsibility to educate the company, suppliers and other invested parties on all technology, process and organization changes in his/her assigned focus area. This position plays a major role in the enterprise transformation of Healthfirst, and will oversee any on-going implementation or refinement after any launch or process improvement changes are released into the business. Will engage in a highly collaborative manner with our leaders and will partner to ensure the success of all change management efforts.

Job Description

The Director is a leader on the Enterprise Delivery Services team and oversees multiple enterprise-wide teams, projects and programs that are broad in scope and independently manages large or mega projects that have enterprise-level strategic importance, high to very high risk and risk interdependencies, multiple interrelationships, and major costs associated with project delivery. This particular leadership role will be focused heavily on the needs of the Clinical Delivery Team

This position requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC or 1101 Greenwood Ave Lake Mary, FL

Duties & Responsibilities:

• Partners with Enterprise Delivery Services, the business, Information Technology and implementation teams to capture all aspects of a portfolio of projects/programs.

• Partners with key business stakeholders to define portfolio objectives and works with various stakeholders on planning and delivery.

• Oversees the execution of multiple projects, resource deployment and overall coordination efforts to ensure initiatives are completed on schedule and to budget.

• Plans, directs and coordinates project activities through the entire project life cycle.

• Creates and executes plans and other required documentation designed to meet stated goals using Healthfirst project management tools and principles.

• Ensures the achievement of project objectives and drives business value by guiding teams through execution and stabilization.

• Actively manages all stakeholder expectations and relationships.

• Drives teams to resolution of issues/risks, including facilitating mitigation strategies.

• Partners with Change Management resources to ensure that communication and training are defined, planned for and delivered as appropriate.

• Actively facilitates discussions to address issues including risk management within and across associated projects and presents information to key stakeholders including committees, project sponsors and leaders at all levels.

• Meets financial objectives by forecasting requirements, communicating goals, objectives and responsibilities, keeping the project focused in terms of scope, schedule, communication and risk.

• Additional duties as assigned.

Minimum Qualifications: • Bachelor’s degree from an accredited institution

• Experience in management consulting, leading change management, transformation, and capability building

• Experience leading matrixed, cross-functional teams required

• Experience in leading functions and/or project teams for multi-functional, large programs

• Strong leadership and proven track record of developing talent, coaching and development skills; ability to manage senior leaders and build teams

• Experience using Microsoft Word, Excel and PowerPoint to create and edit documents/presentations and manipulate data

Preferred Qualifications: • MBA, or related master’s degree from an accredited institution (a plus not required)

• Strong program management experience required; Experience in an Agile environment a plus

• Strong Business Acumen and 5-10 years prior experience in Healthcare industry required

• Experience with clinical data applications/platforms and integrations required; familiarity with clinical quality program needs a plus

• Industry work experience in managed or long-term care, insurance, government or other healthcare agencies required

• Experience working with one or more managed care plan products, such as Managed Medicaid, Medicare Advantage, Long Term Care, and/or Commercial products required

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org  or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

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