Director, Digital Engineering – AI & Commerce Platforms

About this role

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

The Director, Digital Engineering – AI & Commerce Platforms leads the design, delivery, and evolution of AI-enabled, cloud-native platforms on AWS, with ownership of DevOps and modern engineering practices and strong expertise in eCommerce and retail. This role partners with Brand, Digital, Product, and IT stakeholders to define and execute technology strategies that leverage AI, cloud, and automation to improve customer experience, operational efficiency, and speed to market. Responsibilities include AWS platform engineering, AI-enabled capabilities (e.g., personalization, search, chat agents, automation), CI/CD and DevOps practices, cloud security and governance, and performance optimization. The role also includes vendor management, SDLC governance, and ensuring delivery alignment across teams, along with leading regular operational and strategic reviews with engineering and business stakeholders.

The successful individual will   leverage   their   proficiency   to .. . Software Engineering & Platform Delivery   o   Lead the design and delivery of scalable systems, APIs, and microservices for customer-facing and enterprise platforms o   Drive the development of next-generation, scalable, composable eCommerce platforms supporting omnichannel experiences   o   Build reusable platforms and services that accelerate product development   o   Promote best practices across architecture, coding standards, and CI/CD  

AI & Intelligent Systems   o   Drive adoption of AI-powered capabilities, including Generative AI use cases such as personalization, search, and conversational experiences   o   Partner with data and analytics teams to integrate AI into products and workflows   o   Support deployment and continuous improvement of AI solutions in production

Architecture & Modernization   o   Guide modernization using cloud-native architectures, microservices, and   event driven patterns   o   Define API-first integration patterns that enable scalable, flexible, and composable systems   o   Ensure platforms are modular and aligned with evolving business needs   •   Engineering Excellence & Operations   o   Introduce tools and practices to improve engineering productivity, quality, and reliability   o   Promote DevOps best practices and continuous improvement across development and operations  

Technology Strategy & Leadership   o   Contribute to platform, AI, and composable commerce technology roadmap and innovation initiatives   o   Evaluate emerging technologies and support practical adoption   o   Lead and develop engineering teams, supporting hiring, growth, and a culture of accountability and learning   The accomplished individual will   possess ... •  10+ years of experience in software or platform engineering, with 3+ years in leadership roles •   Experience leading teams and working with cross-functional stakeholders and partners   •   Familiarity with DevOps and modern software delivery practices   •   Experience building and operating applications on AWS or similar cloud platforms   •   Solid understanding of backend systems, APIs, and distributed architectures   •   Exposure to microservices and cloud-native development   •   Experience supporting or integrating AI/ML capabilities in production environments   •   Familiarity with applying AI to customer experience or engineering productivity   •   Ability to align technology solutions with business goals   •   Experience supporting modernization or platform transformation initiatives   •   Understanding of eCommerce or retail environments, including digital customer experiences •   Experience with AWS services (compute, storage, databases, APIs) and scalable system design •   Familiarity with API-driven and modular architectures   •   Experience with CI/CD pipelines and infrastructure as code (e.g., Terraform, CloudFormation)   •   Awareness of cloud security, governance, and compliance best practices

Our Competencies for All Employees

Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving o

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