Director, C&P Partner Systems, Tools & Process

About this role

Role Summary Lead the strategy and execution for Adobe’s channel partner systems, tools, and operational processes. This role owns the roadmap across Partner MDM, partner onboarding, CRM capabilities, VIP Marketplace, and partner lifecycle processes to improve partner experience, strengthen governance, and enable scalable partner-led growth. The Director will partner across Partner Strategy, Operations, Product, Engineering, Finance, Legal, Compliance, and Analytics to translate business needs into clear requirements, prioritized roadmaps, and measurable outcomes. What You’ll Own Partner Systems & Process Roadmap • Define and manage the roadmap for channel partner and reseller systems, tools, and operational processes. • Prioritize capabilities based on business impact, partner experience, compliance risk, and execution readiness. • Translate business problems into clear requirements, decision points, delivery achievements, and success measures.

Partner MDM & Data Governance • Lead Partner MDM business requirements, governance model, and adoption across partner identity, hierarchy, status, and lifecycle data. • Establish a trusted partner data foundation across CRM, VIP Marketplace, reporting, analytics, and downstream operations. • Reduce duplicate records, manual reconciliation, inconsistent partner mapping, and unclear ownership of partner data quality.

Partner Onboarding & Lifecycle Management • Simplify and scale partner onboarding, marketplace onboarding, status changes, suspension, termination, and offboarding processes. • Clarify ownership, handoffs, controls, and operating rhythms across Legal, Compliance, Finance, Partner Ops, Product, and Engineering. • Identify automation opportunities to reduce manual effort, exceptions, cycle time, and process friction.

CRM & VIP Marketplace Capabilities • Own business requirements for partner-related CRM and VIP Marketplace capabilities, including partner visibility, partner-of-record, hierarchy, authorization status, and transaction readiness. • Partner with Product and Engineering to close system gaps, improve controls, and strengthen operational readiness for partner-led motions. • Ensure new capabilities are measurable, adopted, and connected to reporting, compliance, incentives, and partner operations workflows.

Audit Remediation & Operational Governance • Lead remediation of partner-related process, data, and tools gaps identified through audits, operational reviews, and collaborator feedback. • Establish governance forums, benchmarks, blocking issue paths, and interim controls while longer-term system fixes are delivered. • Create transparency on risks, dependencies, trade-offs, and progress against committed outcomes.

Cross-Functional Execution • Drive alignment across business, operations, product, engineering, compliance, finance, legal, and analytics teams. • Build practical operating models, RACIs, and communication routines that help teams make decisions and complete tasks faster. • Influence senior collaborators without relying solely on formal authority.

Success Outcomes • Clear partner systems roadmap with prioritized business capabilities and measurable impact. • Improved partner data quality, stronger lifecycle controls, and reduced manual reconciliation. • Simpler, more scalable partner onboarding and status management processes. • Reduced compliance, audit, and operational risk across partner workflows. • Better partner experience and stronger operational readiness for partner-led growth.

Qualifications • 12+ years of experience in business systems, partner/channel operations, sales operations, process transformation, or technology programs. • Strong understanding of partner/reseller ecosystems, CRM platforms, partner data, onboarding, and operational governance. • Proven ability to lead cross-functional transformation from strategy through execution. • Experience working with Product and Engineering teams to define requirements, prioritize capabilities, and land adoption. • Strong executive communication, collaborator management, and change leadership skills.

Ideal Candidate A practical transformation leader who connects business process, data, and technology to simplify partner operations and deliver measurable outcomes. The right candidate can operate in ambiguity, align senior collaborators, and drive execution across complex, cross-functional programs.

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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