Director Business Operations - Digital Marketing

About this role

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary

The Director Business Operations - Digital Marketing  owns the operational rhythm of the business and coordinates strategic initiatives for the Digital Marketing organization at Palo Alto Networks. Reporting directly to the SVP, Global Digital Marketing, you will act as a critical force multiplier for the SVP serving as the trusted representative across the organization, translating executive vision into execution, and keeping the business running smoothly.

We are seeking a high-caliber strategic operator to bridge the gap between high-level marketing vision and end-to-end execution across global teams.

In this role, you will lead day-to-day business cadence, drive executive-level projects, and partner closely with the  Digital Leadership team and Digital Strategic Operations team to execute cross-functional programs.

You will: • Help modernize our digital marketing strategy, assure achievement in Digital KPIs and its connectivity to the Marketing and Company goals

• Instill data-driven decision-making

• Align teams, remove friction and carry through the exec key priorities, ensuring cohesive execution at scale

Your Impact: • Executive Proxy & Alignment: Serve as the face and voice of the SVP across Digital Marketing and broader cross-functional teams. Carry through their strategic vision, requests, and priorities to ensure organizational alignment and momentum.

• Strategic Roadmapping & Coordination: Partner with Digital Marketing leadership and the Digital Strategic Operations team to translate enterprise business objectives into a cohesive, multi-year strategic roadmap. Align Digital Marketing initiatives with Product, Sales, Finance, IT, and broader GTM teams.

• End-to-End Program Delivery: Oversee key strategic initiatives from inception through launch, working through cross-functional project leads and functional workstreams to achieve organizational goals.

• Executive Communications: Author high-impact presentations, board-level materials, strategic memos, and organization-wide communications on behalf of the SVP. Distill complex data into clear, compelling narratives for executive consumption.

• Special & High-Stakes Projects: Spearhead high-impact initiatives directly such as evaluating new agency delivery models, piloting AI integration into digital workflows, or optimizing global team collaboration.

• Budget & Headcount Strategy: Strategically partner with Finance and DSO  to track and monitor the Global Digital Marketing operating budget and headcount plan. Identify cost-optimization opportunities and implement spend guardrails to maximize ROI.

• Organizational Health & Enablement: Partner with HR to champion team culture, talent development strategies, offsites, and internal communications to keep the global team engaged, aligned, and informed.

• Cross-Functional Orchestration: Work hand-in-hand with the Digital Strategic Operations team and functional leads to resolve systemic bottlenecks across the digital marketing lifecycle and drive program frameworks that balance speed with enterprise stability.

• Drive full delivery of Digital KPI, keep all roadmaps from each digital team on time and ensure high quality deliverables.

• Own Planning cycles and visibility into Digital Marketing’s plans, budgets and strategy across marketing

Qualifications • Industry Experience: 15+ years of experience in Digital Marketing, Marketing Operations, Strategic Operations, or Chief of Staff roles within a global enterprise technology or SaaS company.

• Strategic Executive Presence: Proven track record as a high-impact individual contributor operating as a trusted advisor to senior executives (VP/SVP/C-Suite) and influencing cross-functional stakeholders without direct authority.

• Proactive Problem Solver: Strong ownership mindset with a reputation for identifying risks before they escalate to the SVP’s and CMO’s desk, arriving with structured analysis and clear decision frameworks.

• High Integrity & Discretion: Absolute integrity and experience handling sensitive operational decisions, organizational changes, budget allocations, and executive communications.

• Matrix Collaboration: Exceptional skill in coordinating through central strategy and operations teams (specifically Digital Strategic Operations) to align priorities, track deliverables, and execute programs smoothly.

• Deep GTM & MarTech Knowledge: Strong understanding of modern enterprise B2B SaaS demand generation, digital marketing channels, MarTech/AdTech ecosystems, and lead-to-revenue models.

• Data-Driven & Tech Fluent: Comfortable utilizing BI dashboards (e.g., Tableau, Adobe Analytics) to monitor health metrics, pipeline velocity, and marketing performance to inform strategic recommendations.

• Financi

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