Director BMH Outpatient Operations

About this role

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Work Day(s) Monday-Friday

Shift Start Time 8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Children’s Healthcare of Atlanta seeks a strategic and collaborative leader to serve as Director, Behavioral Mental Health Outpatient Operations. This position offers an exciting leadership opportunity at one of the largest and foremost children's healthcare systems in the U.S.

Reporting to the Vice President, Behavioral and Mental Health, the Director, Behavioral and Mental Health (BMH) Outpatient Operations is responsible for the delivery and success of the overall, system-wide portfolio of ambulatory behavioral and mental health initiatives. This leader will provide direct operational, strategic and financial leadership as well as effective management and accountability for the daily operations of Children’s Behavioral and Mental Health multi-year plan across all campuses. The director will oversee and lead the implementation of the plan in collaboration with Vice President Behavioral and Mental Health, Division Chief, system leaders and medical directors. They will work in partnership with internal and external stakeholders to ensure strategically focused, high-quality services are delivered to patients, families, and employees. They will be charged with preparing for and participating in senior level discussions regarding strategic and operational direction for Behavioral and Mental Health services.

Experience • Minimum of 8-10 years of practice operations or healthcare operations experience; proven experience leading a high performing team • Experience in managing and leading healthcare operations in an ambulatory setting

Preferred Qualifications • Experience as a clinician in behavioral and mental health (licensure type and practice setting agnostic) • Experience in managing and leading business operations in a behavioral or mental health care delivery setting • Master’s degree in related field

Education • Bachelor’s degree in related field

Certification Summary • No professional certifications required

Knowledge, Skills, and Abilities • Ability to think strategically and act tactically, transitioning business needs into actionable items • Must have data and information management acumen and the ability to make data informed decision • Advanced oral and written communication skills with attention to detail, presentation skills and a strong executive presence • Works well both with and through others • Engages multiple levels of experts and leaders • Comfortable with ambiguity • Skilled in change management • Driven to execute, but sensitive to politics and interpersonal dynamics • Demonstrates analytical reasoning skills • Demonstrates sound financial acumen • Willing and able to quickly learn new systems • Track record implementation and doing whatever it takes to deliver results • Demonstrates learning agility and flexibility • Demonstrates high processing skills

Job Responsibilities • Oversees and leads the implementation of Children’s Behavioral and Mental Health multi-year plan in collaboration with accountable leaders. • Keeps senior management informed with detailed and accurate reports or presentations. • Tracks and monitors performance against the plan (quality, patient experience, financial and operational). • Supervises a team to provide feedback and resolve complex problems. • Serves as a member of the Behavioral and Mental Health governance structure to ensure clear accountability, issue management, and communication among program stakeholders. • Works through others and delivers specific components of the plan. • Achieves the goals and outcomes identified in the plan. • Provides updates on both operational and financial performance against the plan. • Produces routine updates and materials for Boards and Donors.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Director/Senior Director

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