Digital Product Analyst

About this role

Overview: E ntry-level role in the Digital Product organization , designed to build strong product management fundamentals, an understanding of M&T’s customers, operating model, regulatory environment, and technology ecosystem, and hands-on experience supporting product operations. The role begins with an early commitment to product operations and learning within Digital, then creates a feeder path into broader opportunities such as Product Manager, Product Owner, Digital Strategy Manager , Customer Experience, or similar roles based on associate interest, demonstrated skills, and business needs.

Primary Responsibilities: • Support day-to-day product operations activities, including product documentation, issue tracking, process coordination, reporting, meeting preparation, and follow-up on action items.

• Assist Product Managers, Product Owners, and Digital leaders in gathering information, organizing inputs, and coordinating work across business, technology, risk, compliance, operations, and customer experience partners.  

• Contribute to the development and ongoing refinement of product documentation, requirements, user stories, journey maps, procedures, and operational routines.  

• Develop familiarity with digital banking capabilities, customer journeys, product performance measures, compliance considerations, and the technology ecosystem that supports M&T’s digital experiences.  

• Participate in market, customer, competitive, and operational research to support product decisions and   identify   opportunities for improvement.  

• Help coordinate product governance routines, including intake, prioritization support, readiness activities, release coordination, controls, and stakeholder communication.  

• Build product management capabilities through hands-on assignments, mentorship, training, and exposure to multiple areas across Digital.  

• Demonstrate curiosity, accountability,   strong communication , and a willingness to learn while supporting continuity in the product operations function.  

• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls   in accordance with   the Company’s Risk Appetite.   Identify   risk-related issues needing escalation to management.  

• Promote an environment that supports belonging and reflects the M&T Bank brand.  

• Maintain M&T internal control standards, including   timely   implementation of internal and external audit points together with any issues raised by external regulators as applicable.  

• Complete other related duties as assigned.  

Skills / Capabilities Required: • Strong interest in digital banking, product management, customer experience, technology, or financial services.  

• Demonstrated curiosity, learning agility, problem-solving ability, and attention to detail.  

• Ability to organize information, manage follow- through , and communicate clearly with cross-functional partners.  

• Comfort working with ambiguity, asking thoughtful questions, and learning new tools, processes, and business concepts.  

• Basic analytical, research, presentation, and written communication skills.  

• Ability to work in Buffalo, NY, to support in-person learning, mentorship, and engagement with the Digital team.  

Education and Experience Required: Associates' degree Minimum of two years’ work experience. Combination of four years banking or related experience.

Education and Experience Preferred: Exposure to   product management, Agile delivery, design thinking, customer journey mapping, data analysis, process improvement, banking, fintech, or technology projects.  

Demonstrated interest in building a career in Digital with potential progression into Product Manager, Product Owner, Digital Strategy, Customer Experience, or related roles.    

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America

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