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Digital Commerce - Account Manager

Riversidenaturalfoodsltd

Chicago, Illinois, UShybrid

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About this role

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com .

Position Summary / Objective

As a key member of the global eCommerce organization, the eCommerce Account Manager will play a critical role in accelerating MadeGood’s footprint on key omnichannel and emerging on-demand platforms. This individual is responsible for driving online sales and share growth through cultivating strategic customer partnerships, driving onsite merchandising activities, and leading test & learn execution. The eCommerce Account Manager will be fully integrated into annual growth planning and the daily operating rhythm of strategic customer sales teams (i.e. Walmart, Target, Costco, Sam’s, etc.).

Primary Responsibilities

Business Development (Site Merch)

• Develop and execute onsite merchandising growth plans to support total customer account / business growth objectives.

• Analyze key business metrics/data (i.e. clickstream, consumption, market insights) to inform customer recommendations to improve traffic, conversion and/or average transaction size.

• Lead insights delivery to merchant partners in support of site taxonomy, decision tree filters, organic algorithm trends, & variation strategy.

• Trade management, sales forecasting, new item sell-in, and conventional account leadership in direct PurePlay account(s)

Assortment + Innovation

• Collaborate multi-functionally to support organic site merch and content for key launches.

• Support Digital Shelf lead with updated and accurate catalogue for content publishing and tracking.

• Identify opportunities to optimize or expand ship-to-home assortment, where applicable.

Test & Learn

• Drive testing of new digital transaction initiatives for MadeGood within omni retailers incl. subscribe & save, auto-replenishment, virtual bundling, targeted offers, etc.

• Internal champion for digital maturity and new capability intel for key retail partners.

• Partner with commerce marketing to establish negotiated added value framework for incremental paid media and promotional investment.

Education & Qualifications

• Bachelor’s Degree

• 3+ years of progressive experience in eCommerce.

• CPG experience preferred.

• Hybrid schedule with ability to commute 3 days a week to Chicago-based office.

• Deep experience with digital shelf tools such as Salsify, Profitero, Syndigo, Stackline, Amazon Vendor/Seller Central.

Skills & Abilities

• Bias for collaboration within multi-functional work groups incl. stakeholders from sales, marketing and IT.

• Passionate self-starter with demonstrated comfort dealing with ambiguity while embracing new challenges to build new capabilities.

• Deep alignment with Riverside’s values and purpose-driven approach.

Please note this role is an existing vacancy.

Salary Range $90,000 — $110,000 USD

At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.

What we expect:

• Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.

• Unparalleled experiences and opportunities : We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.

• Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.

• Personal development : We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.

• Gratitude : As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.

• Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advo

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