Design Producer - Enterprise Design System

About this role

Overview: We are seeking a Design Producer   to support the Enterprise Design System team as we mature how we plan, execute, and continuously improve our delivery. This role supports a cross-functional team spanning technology, design, content, and research, and focuses on enabling effective team practices, clear work intake and requirements, purposeful working sessions, and   identification, facilitation and tracking of   meaningful metrics   and analytics .    

Team Operations & Effectiveness  

• Assess, support, and continuously improve the team’s delivery processes and day-to-day workflows to reduce friction, improve predictability, and better reflect the needs of the team.  

• Facilitate and evolve team operating rhythms such as planning, refinement, reviews, demos, retrospectives, and other working sessions to ensure they have clear purpose, agendas, decisions, and follow-through.  

• Help define, document, and reinforce lightweight standards for how the team works, creating clarity and consistency across recurring practices.  

• Surface active and potential impediments,  identify  operational gaps or risks early, and partner with leaders and peers to escalate and resolve them.  

• Advocate for and reinforce shared mindsets, behaviors, and practices that support agility, design thinking, collaboration, and continuous learning.  

Work Intake & Requirements  

• Establish,  maintain , and improve clear processes for work intake across request types such as bugs, feature requests, new components, and system maintenance, ensuring requests are routed, acknowledged, and captured consistently.  

• Support the  initial  analysis of incoming work by helping  identify  gaps, dependencies, missing requirements, and readiness concerns before work moves forward.  

• Partner with product, design, and engineering to improve  requirements  quality and readiness hygiene, including clearer acceptance criteria, ownership, and dependencies.  

• Facilitate lightweight triage, prioritization, and sequencing conversations by preparing inputs, documenting outcomes, and helping the team  maintain  alignment on  next  steps.  

• Help  maintain  clear documentation that shows how work moves through the team from intake through delivery, making processes easier for team members and partners to understand and follow.  

Delivery & Release Coordination  

• Coordinate day-to-day execution for releases and sprint-based work by supporting planning, follow-through, and visibility into scope, ownership, target dates, and progress.  

• Help  maintain  accountability for work tracking by encouraging clear task capture, updates, and follow-through across the team.  

• Monitor delivery progress and communicate status, blockers, risks, and changes in  a timely  and actionable way to the  appropriate partners .  

• Support release readiness by helping ensure work is sufficiently defined, sequenced, and understood by the team before execution.  

Documentation, Communication & Team Accountability  

• Create and  maintain  clear process documentation, meeting outputs, and operational artifacts that   help the team and its partners stay aligned.  

• Support strong meeting hygiene by ensuring key sessions have agendas, outcomes, action items, and  appropriate follow-up .  

• Help reinforce accountability by following up on commitments, clarifying owners, and making decisions and next steps visible.  

• Promote consistent communication practices that improve transparency across the team  and with  cross-functional stakeholders.  

Metrics & Continuous Improvement  

• Track, interpret, and share simple delivery and team health signals such as predictability, throughput trends, cycle time, quality, and team health to inform planning and  identify  improvement opportunities.  

• Facilitate retrospectives and other improvement conversations that help the team reflect, experiment, and adapt over time.  

• Identify  gaps in people,  process , and systems, and bring forward practical recommendations or proposals for improvement.  

• Support the creation of more effective team standards, operational practices, and collaboration patterns based on  observed  needs and feedback.  

Education and Experience Required: Bachelors degree in relevant field and a minimum of 2 years; relevant work experience, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' relevant work experience Demonstrated facilitation skills for planning, refinement, review, retrospective, or similar working sessions, including agenda setting and documentation of outcomes.  

Ability to bring structure to ambiguous work by organizing inputs, coordinating across partners,  identifying  gaps, and following through on commitments.  

Experience creating or  maintaining  process documentation, team standards, or operational guidance that helps others work more effectively.  

Comfort with delivery and team health metrics, and the ability to turn them into simple, actionable insights.  

Experience improving team operating rhythms, work intake practices,   and   requirements   readiness.   

Experience working with Agile, Scrum, Kanban, or hybrid delivery approaches, and the ability to adapt practices to fit team context.  

Ability to proactively  identify  risks, blockers, and process gaps, and escalate or address them with  appropriate support .  

Education and Experience Preferred: Experience working with or supporting a design system or shared platform team.  

Experience working in a financial or regulated enterprise environment.  

Fluency in Agile and Design Thinking beliefs, behaviors, and practices.  

Experience with common work management and documentation tools such as Jira, Azure DevOps, Confluence, or SharePoint.  

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,600.00 - $119,300.00 A

Similar jobs

• Design Systems, Product Designer — Gusto · Denver, CO - Hybrid; New York, New York, United States; San Francisco, CA - Hybrid
• Product Designer, Design Systems — Openai · San Francisco
• Product Designer, Design Systems — Harvey · New York
• Product Designer, Design Systems — Harvey · San Francisco
• Product Designer, Design Systems — Assembledhq · San Francisco, CA
• Product Designer, Design Systems — Figma · San Francisco, CA • New York, NY • United States
• Lead Product Designer - Design Systems — Verkada · San Mateo, CA United States
• Design Systems Lead — Pebl · Palo Alto, CA