Deposit Services Specialist

About this role

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range Hourly: $16.85 - $19.25 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support deposit services operations by processing customer transactions, resolving account-related issues, and ensuring work is completed accurately, timely, and in accordance with established procedures.

Essential Functions: • Process and resolve items within Exception queues, including Stops, Restrictions, Invalid, and Closed Accounts

• Process incoming and outgoing return item files in accordance with established procedures, ensuring timely handling of all return items

• Calculate and apply interest rate adjustments to customer accounts as required

• Perform low to moderate complexity operational tasks while meeting established accuracy, efficiency, and timeliness standards

• Process customer transactions in accordance with established procedures guidelines and compliance requirements

• Research and resolve transaction-related issues in a timely manner

• Respond to internal customer inquiries via phone and email while providing timely, professional support and a high level of customer service

• Serve as a backup resource for team members across various areas of the department, as needed

• Perform other duties as assigned

Knowledge, Skills & Abilities Required • Basic knowledge of the banking industry, including best practices and regulations

• Excellent customer service skills

• Ability to learn new processes quickly

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values

• Basic level of proficiency with Microsoft Word, Excel and Outlook

Education & Experience • Associate’s degree or equivalent combination of education and experience required

• 1+ years financial services or related experience required

• 1+ years customer service experience required

 *Hybrid Schedule: In office 2 days per week  (after the initial training period)

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Deposit Services Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $16.85 to $19.25 per hour.

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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time

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