Deposit Account Control Agreement (DACA) Sr. Product Manager

About this role

Location: For Those Who Work At Home, Ohio

Position Location Policy • General Location: within the United States

• Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.

Job Summary (Job Brief) The Commercial DACA/Blocked Accounts Sr Product Manager is primarily responsible for all aspects of the DACA product experience, including product planning and discovery, product profitability, CX development, strategic direction, risk management and product operation.  The Product Manager also provides guidance related to asset based lending (ABL) account & product structures.  As a key contributor on the team, this individual will also work with other Product and Pricing Managers to drive forward initiatives and accelerate progress towards Key’s strategic initiatives by demonstrating product expertise, thought leadership, market support, client experience and partnering.     ESSENTIAL JOB FUNCTIONS • The Commercial DACA Sr Product Manager will be responsible for all facets of KeyBank’s Commercial Deposit Account Control Agreement program, which includes solution consulting, onboarding, agreement language, billing, servicing and risk reviews. • The Commercial DACA Sr Product Manager will be responsible for leading a team of DACA associates including hiring, training, developing, and conducting performance management. • Continue to Enhance the overall onboarding and account servicing experience. • Take a leadership role in the evolution of KeyBank’s Commercial Liquidity positioning • Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, finding remediation as well as regulatory requests. • Partner with internal technology, 3rd party vendors, and other strategic partners to develop new client solutions. • Deliver training internally and externally to convey an understanding of the products, their usage and functionality.  • Support the sales force in selling the products and articulating the benefits to clients. • May serve as a Project Manager on product-related initiatives across various channels. Lead cross functional teams to ensure timely delivery of product management projects. • Enhance systematic reconciliation, better data for better control and efficiency. • Keep abreast of industry trends, regulatory changes and buying behavior patterns. • Responsible for the strategic design and development of new product portfolios and services that meet a client need • Responsible for monitoring and reporting out daily, weekly, and monthly acquisition performance trends • Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions • Accountable for the compliance and legality of all product portfolio offerings and effectiveness of distribution and delivery • Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements • Accountable for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends • Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts

REQUIRED QUALIFICATIONS • Bachelor’s degree required in Business (Accounting, Finance, Economics) ; MBA preferred. • Minimum of 5 years experience of product management or product development • Experience with Deposit Account Control Agreements/ Blocked Accounts • A drive to create, dig into, and use data and insights to identify opportunities to improve speed, quality, efficiency, and customer experience • Proficient in Excel; VLOOKUP’s, Pivot Tables, and ability to summarize large data sets into tables and digested, etc.  • Must be able to create and conduct executive level presentations, present at industry venues, and interface with clients. • Ability to work with all levels of Third-Party provider stakeholders and contacts • Dedicated to meeting the expectations of clients. • Ability to identify inefficient processes, recommend solutions, and manage implementation. • An ability to champion change, influence others, and foster teamwork. • Proficiency with PCs and standard Microsoft Office software.

PREFERRED QUALIFICATIONS • Ability to manage issues/programs and conduct detailed analysis of varying complexity, solve problems and drive business goals • Proven track record of identifying product gaps and representing client and business requirements to assist in prioritizing product development • Must have experience of analyzing complex information from variety of sources • Must be able to create and conduct internal and external stakeholder presentations, and clients as appropriate. • Strong analytical skills and the ability to forecast.  Excellent problem solving and quantitative skills.    • An ability to champion change, influence others, and foster teamwork.

Skills • Strategic Thinking & Product Vision: Aligns product decisions with long-term business goals and market opportunities • Analytical & Data-Driven Decision Making: Uses data analysis, metrics, and insights to guide product strategy and performance • Product & Financial Domain Expertise: Deep understanding of financial products, markets, and business drivers • Cross-Functional Leadership: Leads and influences diverse teams across business, technology, and operations • Program & Project Management: Executes complex, large-scale initiatives from concept through delivery • Stakeholder Communication: Translates complex concepts into clear messaging for executives, partners, and teams • Executive Storytelling & Presentation: Crafts and delivers compelling narratives to drive alignment and decisions • Client-Centric Mindset: Builds strong relationships and delivers solutions that meet customer needs • Change Lead

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