Deployment Strategist

About this role

WHO WE ARE

Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.

ABOUT THE TEAM

The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.

ROLE OVERVIEW

As a Deployment Strategist on Serval's Agent Deployment team, you’ll be the primary technical relationship for Serval’s customers: guiding their deployments, advising their AI strategy, and owning their outcomes. You’ll work deeply within Serval’s existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes yourself.

This role is for someone who thrives on execution velocity, moving quickly across multiple engagements at once. You’re at home in ambiguity and bring a strong blend of technical depth, product sense, and customer obsession. And because you sit closest to how customers actually use Serval, you'll directly shape our product roadmap: the workflows and features you build in the field make their way into the core product.

WHAT YOU’LL DO

- Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals.

- Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology.

- Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform.

- Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally.

- Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.

- Modify production code to fix bugs and build features to extend the product’s capabilities to meet customer needs.

WHAT YOU’LL NEED

- Degree in Computer Science or a related field, or equivalent hands-on experience.

- 5+ years in a relevant role (product, engineering, consulting, founder).

- Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.

- Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.

- Working knowledge of APIs and REST, IAM, and SQL for data analysis.  

NICE TO HAVE

- Experience in an early-stage startup environment.

- Experience writing production code.

- Background working with enterprise customers or complex technical sales cycles.

- Familiarity with IT, security, service management, or workflow automation.

WHAT WE OFFER

- Impact: Be a key player in shaping the success of our product and company.

- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

- Culture: Join a culture that values innovation, ownership, accountability, and fun.

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