Delivery Director, D365 Business Central

About this role

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work . We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. 

The Business Central (BC) Delivery Director is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions and the delivery team. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure that our clients achieve their desired outcomes. The Delivery Director will collaborate with cross-functional teams, guide clients through the implementation process, and provide strategic insights to maximize the value of the D365 Business Central platform.

Job Responsibilities: • Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.

• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.

• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.

• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.

• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.

• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.

• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.

• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.

• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Requirements: • BA/BS in Business, IT, related field or equivalent work experience.

• Minimum of 6 years of hands-on experience with D365 Business Central implementations.

• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.  Leading teams and driving continuous improvement

• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.

• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.  Understanding financial planning and analysis is highly desirable.

• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.

• Strategic thinker with the ability to develop and execute go-to-market strategies aligned with business objectives.  Review market analysis and translate insights into actionable plans. 

• Excellent verbal and written communication skills are vital for effectively conveying product positioning, messaging, and value propositions. Ability to create compelling content, deliver presentations, and communicate complex concepts in a clear and concise manner. 

• Experience leading and managing others with the ability to influence cross-functional teams, motivate others, and drive collaboration, are necessary.

• Client-focused with ability to understand client needs, pain points, and buying behaviors is critical.

• Microsoft certifications related to D365 Business Central are preferred.

• Ability to thrive in a fast-paced, changing environment, adapt to new technologies and market trends, and quickly adjust strategies as needed.

• Travel for Armanino business and clients, as needed.

"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.      Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform

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