Delivery Architect - Consultant

About this role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

The Sprinklr Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services. This pivotal role involves not only suggesting   optimal   solutions based on specific requirements but also adeptly articulating the trade-offs inherent in selecting one solution over another. As a trusted advisor, the Platform Architect takes ownership of the end-to-end process, ensuring the seamless and successful implementation of Sprinklr solutions for clients.   

Overview    

The Platform Architect assumes a pivotal technical advisory role, tasked with   assisting   our clients in   establishing   a robust technical foundation within the Sprinklr Platform. Their primary   objective   is to design solutions that propel desired business outcomes. This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.   

In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but   rather guides   Sprinklr consultants, partner   consultants   and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.   

The ideal candidate for this role will have   attained   a senior-level position, such as enterprise architect or principal consultant, and boast a successful   track record   in technology consulting, with a focus on technology strategy, governance, data, and solution design. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.   

What you get to do in this role:    

As a Sprinklr Platform Architect, you will be instrumental in   establishing   and nurturing strong relationships with technical and business leaders. Your primary responsibility is to   comprehend   the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your   expertise , you will translate business   objectives   into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.   

Key Responsibilities:    

Solution Design and Implementation:    

• Guide customers through a prescriptive solution design and manage technical implementation decision points.   

• Define solutions across the platform aligning with out-of-the-bo x capabilities.   

• Identify   and design key integrations with 3rd party systems.   

Sales Engagement:    

• Support the sales effort   through   reviewing the solution design, implementation strategy, scope, level of   effort   and refining estimates as necessary before approving SOWs.   

Enterprise architecture:    

• Analyze and translate business information and technical requirements into   comprehensive   architectural blueprint.   

• Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.   

• Establish and manage technical governance   process .   

Instance Health and Configuration:    

• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.   

Delivery Operating Model Governance:    

• Collaborate with clients and Sprinklr teams to   establish   governance processes ensuring successful go-lives, end-user adoption, and ongoing support.   

Thought Leadership and Advocacy:    

• Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients.   

• Contribute to thought leadership through the development of methodologies and white papers on   optimizing   Sprinklr services, and Co-delivery with partners for customer  outcomes.   

Qualifications:    

Consulting and Architecture Experience:    

• Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.   

• 8+ years in architect and consulting roles, focusing on technology   (Digital/SaaS/Enterprise   Software).   

• Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.   

• Previous   roles in Enterprise Architecture with relevant certifications ( Togaf , IT4IT, CCIE, etc.)   

• Architecture experience in telephony, network, database, core data design, Security, integrations   

Large Program Expe

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