Dealer Development - Parts and Service Representative Smyrna, GA (preferred) or Denver, CO

About this role

Sandvik Mining is looking for a Dealer Development, Parts & Services Representative, Smyrna, GA or Denver, CO

Sandvik  has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.  We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.  We offer  competitive wages and benefits , strong support for  learning and professional development , and opportunities to grow a  successful, rewarding career  in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

This role Dealer Development Rep for Parts & Services preferably will be located in Smyrna, GA, but we are also open to Denver, CO.

Key Responsibilities:

JOB PURPOSE The primary function of this role is to generate sales within the Distribution Channel through direct engagement with our dealers. The candidate will develop a strong pipeline of new opportunities, strengthen relationships with both our dealers and our end-customers, drive brand preference through their actions as a representative of Sandvik, and maximize sales to the assigned accounts. This position requires travel throughout the defined region and will be based out of Smyrna, GA (Preferred) or Denver, CO or on a flexible hybrid schedule.

KEY RESPONSIBILITIES • Strategy : Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.   • Territory : Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders within dealer sales channel. Develop a full understanding of the business environment, market trends, and competitive actions, within the assigned territory.  • Fleet : Perform gap analysis on the existing fleet, working along with Product Specialists, to identify sales opportunities. Maintain fleet status and machine hours updated in the system for the assigned accounts and/or territory.  • Customer Focus : Establish high-level relationships with business decision makers and identify business needs and problems. Consult with dealers about products for Sandvik end users.  • Effective Communication : Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.  • Relationship Management : Strong technical knowledge, leadership skills, financial acumen, and the ability to manage in a diverse and potentially contentious environment.  Must have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.  • Training and Development : Identify/Map training and development needs, work along with internal Sandvik personnel to ensure needs are met. 

Additional Duties  • Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis.  • Assist with machine down resolution.  • Resolve challenges by offering alternative solutions, where appropriate, with the objective of increasing dealer and customer satisfaction with Sandvik and our products.  • Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries.  • Follow standard processes and procedures from Sandvik and other applicable policies. 

Minimum Requirements • 5+ years of industry related experience in a technical sales position with an OEM or dealer • Strong communication skills with the ability to connect with management, technical and non-technical people   • Polished, confident, presenter with excellent written and verbal communication skills   • Computer skills required – Microsoft Office Suite, Salesforce, etc..   • Must be organized, self-motivated, and an enthusiastic problem solver with ability to work independently and collaboratively   • Travel up to 50% within sales region or to Sandvik internal meetings and training courses.  • Demonstrate the Sandvik culture both internally and externally

EXPERIENCE Preferred • Understanding of a distribution business model • In-depth knowledge of heavy equipment maintenance and service planning • Familiarity / comfortable with selling digital services and telematics solutions (SaaS) • Experience in developing account plans and forecasting • Proficient in identifying, tailoring, and executing value-based sales opportunities • Ideation of new products / solutions which resonate with the distribution channel

POSITION SPECIFIC BENEFITS • Eligible for Sales Incentive Plan (30%) • Company car

EHS Environmental, Health & Safety • Adopt a positive approach to building a sustainable Sandvik Environment, Health & Safety (EHS) culture within the workplace. • Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to Our people, the environment we work in, our customers and our suppliers. • Take reasonable care for your own health and safety and ensure that your action. • Do not adversely affect the environment or health and safety of any other Person in the workplace. • Comply with all aspects of the Sandvik Environment, Health & Safety Policy, and Any reasonable instructions, procedures or systems of work that are given in the • Interest in providing safe work practices in the workplace and eliminating Environmental harm. • Identify and report any unsafe work behaviors/practices, hazards, and incidents Immedi

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