Customer Support Specialist -Pacific Time (PT) & Central Time (CT) Weekends

About this role

ABOUT MANGOMINT

Mangomint https://www.mangomint.com/ is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated https://www.capterra.com/sem-compare/salon-software/?utm_source=ps-google&utm_medium=ppc&utm_campaign=:1:CAP:2:COM:3:All:4:US:5:BAU:6:SOF:7:Desktop:8:BR:9:Salon&network=g&gclid=Cj0KCQjwo8S3BhDeARIsAFRmkONzVqpXcRTd9U5SXUn9GsHMtwaiuBTx_Q2xJqx5-7KvYJTvGVmnrn8aAu9KEALw_wcB salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a primarily remote company, ambitious, and collaborative team https://www.glassdoor.com/Overview/Working-at-Mangomint-EI_IE2539548.11,20.htm that gathers together every few months. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us https://jobs.ashbyhq.com/mangomint!

ABOUT THE ROLE

At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.

As a Customer Support Specialist at Mangomint, you will:

- Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls

- Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support

- Collaborate with different teams to identify and resolve technical issues reported by customers

- Document and share frequent customer issues and solutions

- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention

- Work Monday - Friday 10am-7pm Pacific Time (PT) OR Saturday - Wednesday 9am-6pm Central Time (CT)

WHAT WE'RE LOOKING FOR

- A minimum of 1 year experience in a software support position

- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)

- The ability to work autonomously while also collaborating effectively within a team

- You thrive when tackling complex challenges, even under pressure

- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness

- Strong written communication skills *Experience with salons and spas (or beauty & wellness in general) would be a huge plus

WHAT YOU'LL LOVE ABOUT US

- Health, dental, vision, life & LTD insurance

- Generous monthly wellness budget for gym memberships, yoga, etc.

- Premium subscription to the Calm https://www.calm.com/?pid=googleadwords_int&af_channel=googlesem&af_c_id=14668023573&af_adset_id=136070395885&af_ad_id=603377958418&af_siteid=g&af_sub_siteid=&af_keyword=kwd-316578326783&af_sub3=c&af_sub4=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB&utm_medium=paid&utm_source=googlesem&utm_campaign=14668023573&utm_content=homepage&utm_term=kwd-316578326783&gclid=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB app

- One Medical https://www.onemedical.com/ membership

- Flexible PTO

- 401k plan available (no matching)

- Employee stock option program

MANGOMINT IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST ANY EMPLOYEE OR JOB APPLICANT ON THE BASIS OF RACE, COLOR, RELIGION, SEX (INCLUDING PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), NATIONAL ORIGIN, AGE, DISABILITY AND GENETIC INFORMATION (INCLUDING FAMILY MEDICAL HISTORY).

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