Customer Support Representative - Healthcare Technology (Veterans Focus)

About this role

We anticipate the application window for this opening will close on - 28 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.                     We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.

This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact . Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.

Schedule:

40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.

Compensation

• Starting base hourly rate: $21 / hour

• Optional overtime available, paid at 1.5x the base hourly rate

• Annual Bonus: Target of 5%

• 4 weeks paid time off per year

• 10 paid holidays per year

• 401(k) with up to 6% match

• Comprehensive benefits plan, including medical, dental, vision, and more

• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!

• Paid family, medical, and parental leave after 1 year of employment

• Many more benefits to choose from!

Who You’ll Support

• U.S. veterans using home health products

• Family members or caregivers

• VA care coordinators, nursing staff, and program support assistants

Key Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.

• Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.

• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.

• Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.

• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.

• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

Minimum Qualifications:

• Minimum of 4 years of relevant work experience (collage degree not required).

• Prior experience in a help desk, technical support, or product support environment

• Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.

Preferred Qualifications:

• Experience working with veterans, healthcare systems, or government clients

• Experience supporting healthcare, medical devices, or regulated products

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.

• Demonstrated comfort handling high-volume phone-based customer interactions.

• Strong verbal communication, listening, and problem-solving skills.

• Ability to communicate effectively with both clinical and non-clinical audiences.

• Experience supporting healthcare, medical devices, or regulated products

• Familiarity with knowledge base tools (e.g., Confluence or similar platforms)

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, whe

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