Customer Success Manager - Pacific Time

About this role

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.

As the primary partner for our strategic accounts, we play a central role in their long-term success and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.

We’re looking for a Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.

About the role:

• Location: Remote-first (United States; BC, Canada)

• Must be based in the Pacific time zone

• Full-time

• Permanent

• Exempt

• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.

•

• United States (all figures cited below in USD and pertain to workers in the United States)

• Zone A: $148,500 - $175,000

• Zone B: $139,500 - $164,000

• Zone C: $130,000 - $154,000

• Canada (All figures cited below in CAD and pertain to workers in BC, Canada)

• 144,500 - 170,000

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:

• Application deadline: applications accepted on an ongoing basis until position is closed and filled

• This posting is for an existing vacancy

• Reporting to the Manager, Customer Success

As a Customer Success Manager, you’ll …

• Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.

• Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform.

• Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.

• Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features.

• Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.

• Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue.

• Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience.

About you:

Requirements:

• 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.

• Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes.

• Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving.

• Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably.

• Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools.

• Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

You’ll thrive as a Customer Success Manager if you:

• Take a consultative approach and ask thoughtful questions, learn quickly, and enjoy helping customers solve real problems.

• Communicate clearly and confidently, especially when explaining technical concepts or guiding a customer through next steps.

• Are willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases.

• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.

• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.

• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.

• Deliver with speed, quality, and craft. We move fast b

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