Customer Success Manager

About this role

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager (CSM) to drive the long-term success of our customers by supporting them across the full lifecycle, including activation, adoption, and growth. This role blends scaled execution with higher-touch relationship management, ensuring customers receive a more personalized experience while still operating efficiently across a broader portfolio. Through meaningful engagement and innovative technology solutions, you will empower restaurant and hospitality operators to achieve their business goals and maximize the value of our platform.

You’re excited about this opportunity because you will…

• Manage a Hybrid Book of Business. Own a mid-sized portfolio of customers, balancing scaled engagement with more personalized, higher-touch interactions, including in person meetings, to drive strong customer health and adoption.

• Drive Adoption, Retention, and Growth. Execute success strategies across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets, while identifying expansion opportunities and partnering with Account Management to drive growth.

• Deliver Personalized Customer Experiences. Develop and execute tailored success plans and business reviews, with a mix of virtual and in-person engagement, building deeper relationships with key stakeholders.

• Act as a Trusted Advisor. Build strong, long-lasting relationships with customers, guiding them on best practices and helping them achieve measurable business outcomes through our platform.

• Leverage Data to Drive Strategy. Maintain data integrity and analyze key metrics, including ROI and product usage, to identify opportunities, mitigate risk, and make informed recommendations that improve customer performance.

• Build Product and Industry Expertise. Become an expert on the SevenRooms platform, providing both technical and strategic guidance to help customers optimize their use of our solutions.

• Collaborate Cross-Functionally. Partner closely with Account Management, Sales, Product, and other teams to ensure a seamless customer experience and drive alignment on customer goals and growth opportunities.

We’re excited about you because…

• You have 3+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills.

• You have experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization.

• You are comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen.

• You are data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies.

• You are highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives.

• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.

• Prior experience working in the hospitality or restaurant industry is a strong plus.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $63,680 — $93,600 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $79,600 — $117,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that

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